How will your day look like:

• You will be responsible for continuous improvement and maintenance of our IT service management processes and systems to ensure business continuity and process automation.
• Administer Neurons for ITMS and Asset Management tool as a Customer Zero
• Work with the Business on new projects, implementations, requirements gathering, design and planning
• Develop current processes and solutions and build new integrations
• Use scripting and programming to automate repetitive tasks
• Use REST APIs to integrate and automate new systems and processes

What skills will make you successful:

• Experience with Ivanti Service Manager (Neurons for ITSM)
• Experience in delivering projects and implementing custom solutions
• Knowledge of ITSM, CMDB and ITIL business processes
• Strong technical troubleshooting skills
• Excellent interpersonal and communication skills
• Understanding of Database and Server Technologies
• Excellent time management, multi-tasking, and organizational skills
• Self-motivated to develop technically
• Ability to cope and work under pressure
• Able to adapt quickly to change
• Flexible and open approach
• Must be able to work well with others as part of a team but at the same time able to work independently

What skills are nice to have:

• Experience with programming or scripting (PowerShell, JavaScript, HTML)
• Experience with REST API
• Familiarity with Azure Functions and Azure Active Directory
• ITIL Certified

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