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ITSM & Automation Engineer



Software Engineering
Warsaw, Poland
Posted on Tuesday, June 25, 2024

How will your day look like:

  • You will be responsible for continuous improvement and maintenance of our IT service management processes and systems to ensure business continuity and process automation.
  • Administer Neurons for ITMS and Asset Management tool as a Customer Zero
  • Work with the Business on new projects, implementations, requirements gathering, design and planning
  • Develop current processes and solutions and build new integrations
  • Use scripting and programming to automate repetitive tasks
  • Use REST APIs to integrate and automate new systems and processes

What skills will make you successful:

  • Experience with Ivanti Service Manager (Neurons for ITSM)
  • Experience in delivering projects and implementing custom solutions
  • Knowledge of ITSM, CMDB and ITIL business processes
  • Strong technical troubleshooting skills
  • Excellent interpersonal and communication skills
  • Understanding of Database and Server Technologies
  • Excellent time management, multi-tasking, and organizational skills
  • Self-motivated to develop technically
  • Ability to cope and work under pressure
  • Able to adapt quickly to change
  • Flexible and open approach
  • Must be able to work well with others as part of a team but at the same time able to work independently

What skills are nice to have:

  • Experience with programming or scripting (PowerShell, JavaScript, HTML)
  • Experience with REST API
  • Familiarity with Azure Functions and Azure Active Directory
  • ITIL Certified