About Us

Lanas is igniting healthcare innovation. For nearly three decades, we have connected GPs, pharmacists, specialists, surgeons, and other healthcare professionals with the best technology possible, from trusted everyday systems to new innovative tools that add real value for our customers.

Our technology is used by millions of clinical users in over twenty countries. From core clinical workflows to AI-driven innovation, our products help reduce admin, improve access, drive efficiencies, and support safer, more connected care.

Lanas has an exciting opportunity for a Customer Success Implementation Co‑ordinator to join our Service Delivery team. This role supports the successful delivery of the onboarding process across all entities within the Lanas Service Delivery function.

The role is responsible for co‑ordinating and managing a weekly project call, preparing agendas, and compiling meeting notes. The successful candidate will work closely with internal teams to resolve issues, drive efficiencies, and support the achievement of business objectives, as well as occasionally liaising directly with customers to arrange new installations.

Responsibilities include but are not limited to:

• Assisting the Service Delivery team with the project management of sales orders
• Dealing with customers daily to arrange software and hardware installations or schedule engineer visits
• Assisting with stock ordering and managing stock inventory
• Dealing with other internal departments- accounts, data migrations and sales.
• Deliver end-to-end hardware and software implementation projects.
• Co-ordinate multiple projects in parallel, ensuring milestones are met and progress remains visible to customers.
• Coordinate cross-functional teams (technical, data, training, and customer teams) to align priorities, manage dependencies, and maintain delivery momentum.
• Act as the primary point of contact for customers and internal departments, managing expectations and availability.

Co-Ordinate Weekly CSI Project Meeting

• Compile meeting minutes and update project notes after each project meeting
• Manage project calendar, tracking and updating timelines where necessary
• Scheduling the weekly meeting with all attendees

Other:

• General admin support to the Service Delivery Team
• Covering leave for the Service Delivery Team
• Other duties as required as the role develops

Success in this role looks like:

• Customer onboarding and implementations are delivered on time, with clear ownership and minimal issues.
• Weekly project calls are well‑structured, actions are tracked, and stakeholders are aligned.
• Internal teams collaborate effectively, with issues resolved promptly and efficiently.
• Customers experience a smooth, well‑managed transition during onboarding and implementation.
  

The ideal candidate will possess the following qualification, skills, knowledge, and attributes:

• 1- 3 years Administration experience
• Proven track record of working with Microsoft Office
• Strong organisational and co‑ordination skills with the ability to manage multiple priorities.
• Excellent communication skills, both written and verbal.
• Strong stakeholder management skills and ability to work cross‑functionally.
• High attention to detail and strong documentation skills.
• Experience working in a customer‑facing or operational environment is desirable

At Lanas, you can expect challenging projects, task ownership, continuous training and professional development, and ultimately, the chance to grow a career in an experienced company directly helping to improve patient care. Further, you can also expect:

• Company matched pension scheme.
• 22 days annual leave, increasing yearly up to 26 days.
• Enhanced Maternity & Paternity Benefits.
• Flexible working/work from home opportunities.
• 2 paid CSR Volunteering/Charity Days per year.
• 1 Wellbeing Day per year.
• Full access to our Employee Assistance Programme.
• Regular wellbeing supports and webinars.
• Annual leave purchase scheme.
• Working abroad opportunities – 20 working days per year.

Lanas is an equal opportunities employer.