Lanas is igniting healthcare innovation. For nearly three decades, we have connected GPs, pharmacists, specialists, surgeons, and other healthcare professionals with the best technology possible, from trusted everyday systems to new innovative tools that add real value for our customers.

Our technology is used by millions of clinical users in over twenty countries. From core clinical workflows to AI-driven innovation, our products help reduce admin, improve access, drive efficiencies, and support safer, more connected care.

Lanas have an exciting opportunity for a Practice Management Trainer to join our team. This is an exciting new role for an experienced Practice Management Trainer to lead the execution of technical training programs for Pippo, our patient portal app and Socrates, our practice management software. The successful candidate will be an all-rounder, travelling throughout the Irish region onboarding and training our customers as well as facilitating remote training. They will be target driven, passionate about customer experience and highly motivated and self-directed in their work. The successful candidate must have a road worthy car and a full clean driving licence. A car allowance will be provided in this role.

Responsibilities include but are not limited to:

• Develop a clear understanding of Pippo and Socrates in order to train and onboard customers on all aspects of the system.
• Deliver customer training on-site in GP practices and on-line via MS Teams.
• Customer configuration of the system in keeping with the practice setup.
• Successfully on-boarding practices to use Pippo and Socrates and digitise areas of the practice.
• Ensure that the highest level of communication is maintained with regard to customer queries, problems and complaints.
• Responsible for writing & updating training materials (manuals, training plans, other training materials).
• Reviewing existing clients training requirements and ensuring all new clients receive their training allocation.
• Make recommendations for future training developments of Pippo and Socrates.
• Support client training events and related activities / initiatives.
• Oversee the scheduling of customer training.

The ideal candidate will possess the following qualification, skills, knowledge, and attributes:

• Experience in customer training, preferably in a SaaS environment.
• A related Bachelor's degree in Education or similar.
• Track record in designing and executing successful training programs.
• Outstanding communication, presentation, and leadership skills.
• Sharp analytical and problem-solving skills.
• Ability to plan, multi-task and manage time effectively.
• Specific healthcare sector experience would be helpful but not essential.
• Driver's license and own vehicle.

At Lanas, you can expect challenging projects, task ownership, continuous training and professional development, and ultimately, the chance to grow a career in an experienced company directly helping to improve patient care. Further, you can also expect:

• Company matched pension scheme.
• 22 days annual leave, increasing yearly up to 26 days.
• Flexible working/work from home opportunities.
• 2 paid CSR Volunteering/Charity Days per year.
• 1 Wellbeing Day per year.
• Full access to our Employee Assistance Programme.
• Regular wellbeing supports and webinars.
• Annual leave purchase scheme.
• Working abroad opportunities – 20 working days per year.

Lanas is an equal opportunities employer.