About Us

Lanas is igniting healthcare innovation. For nearly three decades, we have connected GPs, pharmacists, specialists, surgeons, and other healthcare professionals with the best technology possible, from trusted everyday systems to new innovative tools that add real value for our customers.

Our technology is used by millions of clinical users in over twenty countries. From core clinical workflows to AI-driven innovation, our products help reduce admin, improve access, drive efficiencies, and support safer, more connected care.

We're looking for a Field Service Engineer to join our Irish engineering and customer services team.

Reporting to the Customer Success & Implementation Manager, you will be responsible for installing, configuring, maintaining and supporting the hardware, software and IT infrastructure used by our healthcare customers.

This is a hands-on, customer-facing role combining technical troubleshooting, on-site engineering and customer support. You'll work closely with our Service Desk, Customer Success and wider technical teams to ensure that critical healthcare systems operate reliably.

What You'll Own

• Installation and implementation: Install and configure PCs, servers, networks, printers, peripheral devices and associated healthcare software at customer locations.
• Technical support: Diagnose and resolve hardware, software, connectivity and network issues, both remotely and on-site.
• Maintenance: Carry out preventative maintenance, system upgrades and equipment replacements to minimise customer disruption.
• Customer experience: Build strong relationships with GP practices and other healthcare customers, providing practical advice and clear communication.
• Incident management: Take ownership of technical incidents, working to agreed service levels and ensuring issues are resolved effectively.
• Cross-functional collaboration: Work with the Service Desk, Implementation, Customer Success and Development teams to resolve complex technical issues.
• Documentation: Maintain accurate records of installations, technical configurations, equipment and service activities.

What You'll Bring

Essential

• Experience in IT field services, technical support, infrastructure support or a similar customer-facing technical role.
• Strong knowledge of Microsoft Windows operating systems and PC/server troubleshooting.
• Experience with networking fundamentals, including TCP/IP, DNS, DHCP, VPNs, routers and firewalls.
• Ability to diagnose and resolve hardware and software issues independently.
• Strong organisational skills, with the ability to manage a field-based workload.
• Excellent communication skills and a customer-focused approach.
• Full driving licence and willingness to travel to customer sites.

Desirable

• Experience with Windows Server and Active Directory.
• Working knowledge of SQL Server and database environments.
• Experience supporting healthcare technology or GP practice management systems.
• Experience with hardware deployment, system migrations and infrastructure upgrades.

What Success Looks Like

• Customer installations and upgrades are completed successfully, with minimal disruption.
• Technical incidents are resolved efficiently and within agreed service levels.
• Customers receive reliable technical support and have confidence in the systems they use.
• Service records, documentation and technical information are maintained accurately.

Why Join Lanas?

You'll join a growing healthcare technology business where your work has a direct impact on the services healthcare professionals rely on every day.

We offer opportunities for professional development, meaningful ownership and the chance to work with a broad range of technologies and customers.

Lanas is an equal opportunities employer.