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Salesforce Administrator



Sales & Business Development
Plano, TX, USA
Posted on Friday, June 7, 2024
We are seeking a Salesforce Administrator that will be responsible for the day-to-day configuration, support, maintenance, and improvement of our Salesforce platform. This role requires a proactive individual who can manage and optimize our Salesforce environment, working closely with stakeholders across different business lines to ensure the system meets their needs.
Who we are:
LeadsOnline is a powerful digital platform that helps law enforcement investigators and analysts advance criminal cases through the most current data on people and property across the U.S., and helps businesses reduce the hassles of reporting. Law enforcement agencies of every size and mandate use LeadsOnline to find suspects, stolen items, and patterns of individual and organized criminal activity. Businesses, including pawn shops, secondhand stores, scrap metal recyclers, and online marketplaces trust LeadsOnline more than any other system to freely, frictionlessly, and safely report transaction information to law enforcement.
In 2022, LeadsOnline acquired Hawk Analytics, provider of CellHawk, the leader in mapping and analysis of Call Detail Records and other location-based digital evidence. CellHawk is instrumental in extracting rapid answers from messy digital evidence to connect suspects to crimes. We’re thrilled at the good we’re already doing together.
In 2023, LeadsOnline acquired Forensic Technology, the pioneer of automated ballistic identification and the creator of IBIS (Integrated Ballistic Identification System) technology. Their network of solutions, including hardware, software, and 3-D microscopy, is used in more than 80 countries to search for links between gun-related crimes.
Together, we are building the future of criminal investigations, and need people who are mission-driven, love technology, and who won’t settle for less than excellence to join our team.
Roles and Responsibilities
· System Administration: Manage and maintain our Salesforce instance, ensuring its performance, security, and scalability.
· Configuration: Customize Salesforce fields, page layouts, record types, process builder, flows, and validation rules to meet business requirements.
· Data Management: Oversee data integrity and quality by performing regular data audits, merging duplicate records, and managing data loads.
· User Support: Provide frontline support to Salesforce users, troubleshooting issues, and providing training as necessary.
· Integration: Collaborate with IT and other teams to manage integrations between Salesforce and other business systems.
· Reporting and Dashboards: Develop and maintain custom reports and dashboards to support business needs.
· Process Improvement: Identify opportunities for process automation and optimization, implementing best practices to improve efficiency.
· Stakeholder Collaboration: Work closely with various departments to gather requirements and ensure Salesforce configurations align with business goals.
· Documentation: Maintain thorough documentation of system configuration, processes, and training materials.
Who you are:
Driven, detail-oriented, and highly organized. You work well under pressure and are not afraid of doing hard things. You are a strong individual contributor but takes the lead in a team environment. You are an active problem solver and know how to find solutions. You take extreme ownership in all aspects of your work and share credit when credit is due. You can manage competing priorities and execute on agreed upon timelines. You have strong analytical and problem-solving skills and care deeply about the quality of excellence in our products, and for our clients, and will work hard to make sure they are taken care of. You’re a proactive thinker that is always looking for ways to enhance the current processes.
You have excellent written and verbal communication skills and can effectively communicate professionally and personally to other development teams and their managers. You want a tenured, meaningful career with Leads that lets you dig deep and plant roots. You are energized by the fact that we are a fast-growing, mission-driven, innovative, and acquisitive team – looking for other bright minds to make us and themselves better along the way.
This might be you if you have SOME of the following:
· Experience: 3-5 years of experience as a Salesforce Administrator, preferably in a multi-business line environment.
· Certifications: Salesforce Administrator Certification (ADM 201) required; Advanced Administrator (ADM 211) and Platform App Builder certifications are a plus.
· Technical Skills: Proficiency in Salesforce customization, data management, and user support. Knowledge of Salesforce integrations and third-party applications.
· Analytical Skills: Strong analytical and problem-solving skills with the ability to understand complex business requirements and translate them into technical solutions.
· Communication: Excellent verbal and written communication skills, with the ability to interact with stakeholders at all levels.
· Project Management: Experience managing projects and the ability to prioritize tasks in a fast-paced environment.
· Experience with Salesforce Lightning.
· Knowledge of Apex, Visualforce, and other Salesforce development tools.
· Familiarity with agile project management methodologies.
· Previous experience in a role reporting directly to executive leadership.
What you can expect from us:
We serve with energy, diligence, and persistence. We deeply believe the work we do makes a difference in the lives of our users, the communities they protect, and the victims they serve. We won’t stop pushing to make our products do more and to make each other better. You will have access to technical and soft skill training through sites like Pluralsight and RightNow Media to grow your skills. If we don’t have it and you think you should learn it, just ask. Further, we take our work seriously. Ourselves, not as much. You’ll have fun here.
Base salary plus company-wide Bonus Target 10%
Employer Paid Benefits
Medical insurance.
Vision insurance.
Dental insurance.
401(k) Safe Harbor match of 4%
Paid maternity leave.
Paid paternity leave.
Disability insurance.
Flex schedule.
Robust PTO package.