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Renewal Specialist



Mexico · Remote
Posted on Thursday, June 20, 2024


Position at LeadVenture

Renewal Specialist

Do you have a passion for excellence and achievement? Do you enjoy working in a high-energy environment driven for success? Do you like being on the cutting edge of technology? Then we’d like to hear from you!

The Renewal Specialist is responsible for engaging with our customers to renew PartSmart. The individual in this role demonstrates superior customer relations and strives to ensure customer satisfaction. The Renewal Specialist reports to the Manager of the Customer Success Team.

Here is more of what you’ll get to do:

  • Engage our current client base to assist with renewing PartSmart.
  • Receive incoming calls, make outbound calls and return calls to customers who left a voicemail or need to follow-up with regarding a previous conversation.
  • Contact customers who have open PartSmart renewals. Discuss open renewals, pricing questions, adjust orders based on client needs.
  • Convey the value of our products to client base.
  • Meet and exceed monthly goals by managing activity.
  • Maintain renewal rate for our products at or above budgeted levels.
  • Other Duties as assigned.

You’ll thrive in this role if you have:

  • High school diploma or GED
  • 1 year of customer service, retail or call center experience
  • Track record of exceeding goals and targets
  • Demonstrated experience operating within a culture of accountability
  • Exceptional customer service orientation with high touch relationship building skills.
  • Exceptional integrity, honesty and trustworthiness
  • Skilled in internet browsing, the Windows environment and Microsoft Office suite (Word, Excel, and PowerPoint).
  • Proficient in data entry: 30 WPM
  • Ability to complete a structured training program.
  • Ability to listen for cues from the customer to identify underlying issues.
  • Ability to work inter-departmentally to accomplish objectives and solve issues, get along with others, accent constructive feedback and exhibit a positive attitude.
  • Ability to work in a fast-paced, production environment.
  • Effective time management and organizational skills.
  • Self-motivated, self-directed, and demonstrated initiative.
  • Technology savvy.
  • High capacity to learn and adapt.
Does this position sound like something you would enjoy and be successful at, but you’re not sure you have the exact qualifications to be considered? While our job descriptions are an outline for the type of candidate we’re looking for, it is not a checklist. We encourage you to apply!

This role is not open to candidates located in Colorado, Connecticut, California, Maryland, Nevada, New York, Rhode Island, or Washington.
Who we are:
LeadVenture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing and eCatalog solutions for dealerships across 12 industry verticals including powersports, marine, RV, pre-owned auto, agriculture and more. Our family of brands includes Dealer Spike, Dealer Car Search, Frazer, Net Driven, Direct Communications, Inc. (DCi), Powersports Support, Level 5, PSM Marketing, Monroney Labels, and Interact RV. We are an international company with offices located in the United States, Mexico (Juniper Data Center), Belize (Dealer Spike Belize), India and The Netherlands. Together, we are LeadVenture.
LeadVenture provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LeadVenture complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.

LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LeadVenture employees to perform their job duties may result in discipline up to and including discharge.