Help Desk Technician
LeadVenture
Belmopan, Belize
Posted on Jan 10, 2025
Description
Position at Dealer Spike Belize
LeadVenture is looking for a Help Desk Technician to join our team! The Help Desk Technician I is part of a global team that is responsible for first level support to all our customers. The candidate must be able to adapt to a constantly changing, fast-paced environment. The candidate must also possess excellent communication and organizational skills and perform tasks with a sense of urgency and professionalism.
This is a Hybrid position and onsite work is required two days a week at our Belmopan location.
You would do well in this role if you have:
- Experience managing, installing, and supporting Windows 10 and Mac systems
- Understanding of networking fundamentals (TCP/IP, VPN, QoS, VoIP, routing)
- Experience troubleshooting common computer issues
- Ability to function within a Help Desk system workflow
- Growth mindset and drive to continuously learn new technologies
- Experience with Active Directory, O365 Admin, and Google Workspace (enterprise setting)
- Certifications in ITIL, MCSA/E, CCNA, Network+, Security+, A+ (preferred)
- Experience with Windows Server 2016/2019 and virtualization technologies (Hyper-V, VMware) (preferred)
- Excellent customer service, communication, organizational, and troubleshooting skills
- Ability to work in a team, prioritize tasks, and adjust priorities when needed
- Accountability for completing tasks in a remote environment
- Flexibility to work remotely or in-office as needed
- Ability to work under pressure
- Ability to lift and carry computer equipment up to 40lbs for short distances
Here’s What You’ll Be Doing:
- Be present and available during assigned Help Desk shifts
- Monitor and respond to incoming incidents and service requests in the Help Desk system, adhering to SLA metrics
- Perform remote troubleshooting to resolve incidents and service requests
- Maintain and update open incidents and service requests for timely resolution
- Collaborate using company collaboration tools and participate in team discussions
- Participate in after-hours work as needed
- Investigate and resolve routine hardware, software, and network issues
- Install and update client software in an enterprise environment
- Educate and train users on company-supported systems and software
- Follow SOPs and utilize Knowledge Management effectively
- Work with Level 2 Tech to update knowledgebase documentation
- Create accounts and configure hardware for onboarding processes
- Provision hardware as per current processes
- Repair or replace client hardware as necessary
- Monitor internal assets to ensure accurate inventory records
- Support VoIP phone systems and infrastructure
- Support Office 365 and Google Workspace environments
- Perform network troubleshooting and issue resolution
Does this position sound like something you would enjoy and be successful at, but you’re not sure you have the exact qualifications to be considered? While our job descriptions are an outline for the type of candidate we’re looking for, it is not a checklist. We encourage you to apply!
Who is LeadVenture?
LeadVenture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing and eCatalog solutions for dealerships across 12 industry verticals including power-sports, marine, RV, pre-owned auto, agriculture and more. Our family of brands includes Dealer Spike, ARI Network Services, Inc. (ARI), Dealer Car Search, Frazer, TCS Technologies, Net Driven, Direct Communications, Inc. (DCi), Auction123, Powersports Support, Level 5 Advertising, PSM Marketing, Monroney Labels and Interact RV. Each one is an industry leader in driving consumer engagement and maximizing lead generation for dealers. Our investors include the private equity firms True Wind Capital and TA Associates.
LeadVenture provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LeadVenture complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.
LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LeadVenture employees to perform their job duties may result in discipline up to and including discharge.