Prisma is the trusted industry platform powering the future of advertising. We connect media, technology, and data to enable marketers and agencies to plan, buy, and measure across all channels—with precision, automation, and intelligence. Our AI-driven solutions optimize workflows, unlock insights, and deliver measurable outcomes for the world’s leading brands and agencies.

What You Will Do

As a Partner Success, Associate you'll help to manage the daily needs of our partners by identifying, researching, and troubleshooting questions and issues related to the platform. In this role, you will support the team in resolving challenges, documenting findings, and ensuring partners feel confident using our solutions. You will also help analyze recurring questions or patterns to uncover trends and opportunities that improve efficiency, strengthen partner satisfaction, and enhance overall experience for both partners and the organization.

Responsibilities Will Include

• You’ll assist with onboarding agency and customer teams, guide them as they learn the platform, and help them understand how to get the most out of it.
• Support daily project management activities, including implementation tasks, QA, and reporting needs across Local TV, Radio, National TV, and Digital campaigns.
• Organize and facilitate internal and external meetings by preparing agendas, capturing detailed notes, and driving follow-ups to ensure progress.
• Build and nurture strong relationships with assigned partners and agency teams to support long-term success and collaboration.
• Create and maintain comprehensive account documentation—such as billing information, technical specs, contacts, and business goals—ensuring accuracy, organization, and visibility across cross-functional teams.
• Participate in strategic discussions and workshops with assigned clients and agency stakeholders.
• Assist with Salesforce maintenance, monthly pacing reviews, and billing processes for your assigned accounts.
• Uphold process workflows and SLAs to ensure consistent and reliable delivery for internal and external teams.
• Support clear, timely communication to keep stakeholders informed and aligned on expectations.
  
  

Who You Are:

• Someone who is motivated, eager to learn, and excited about the advertising space and helping partners succeed.
• Experience with web service tools, such as Postman is preferred.
• A clear and friendly communicator who can build trust and positive relationships with both partners and internal teams.
• Organized and attentive to detail, with the ability to manage multiple tasks and follow through reliably.
• Curious and proactive, willing to dive into new technical and business concepts to better support partners and solve problems.
• Comfortable keeping documentation up to date and learning tools like Salesforce, Smartsheet, Zendesk, and Jira as part of daily workflows.
• A collaborative team player who enjoys working in fast-paced environments and learning from a variety of perspectives.
• Ability to support go-to-market efforts, improving processes, and helping drive adoption of new solutions.
• Focused on contributing to meaningful outcomes that create value for partners and the organization.
  
  

Why Mediaocean?

• Work-Life Balance: Open Paid Time Off (PTO), Flexible schedule, Company holidays, 12 weeks of paid parental leave (after 6 months of employment)
• Total Rewards: Competitive salary, Full benefits package starting on your first day, Referral bonuses, Recognition awards, 401(k) with company match, Company HSA contribution up to $2,400
• Comprehensive Benefits: Medical/Dental/Vision/Pharmacy, Health Savings Account (HSA)/Flexible Spending Account (FSA), Mental health support, Life & Disability insurance, Family planning & fertility benefits, Pet insurance, Legal & ID theft protection, Retirement planning, Medicare assistance, Employee Assistance Program (EAP), Professional training/Tuition reimbursement
• Wellness Focus: Eligible employees get up to 100% company paid annual subscriptions to Peloton, Maven Clinic, BetterUp Care, Walkingspree, Bikeshare (Divvy in Chicago/Citibike in New York), Wellness Seminars (physical, mental, financial, social) as well as opportunities to compete in companywide health challenges with prizes
• Award-Winning Company Culture: Professional development with a dedicated Talent Development team, Employee Resource Groups (ERGs), Philanthropy & awareness programs, Mentorship programs, In-office and virtual events & celebrations, Various volunteer & donation opportunities, Innovative and collaborative work environment
• For hybrid employees in NYC and Chicago: Enjoy fresh bagels and company-paid lunches in-office twice a week
  
  

Our budgeted compensation range for this opportunity is $65,000 - $75,000 commensurate with experience & skills. This position is open to candidates near our New York City office who are open to a hybrid work arrangement.

We would hate to miss out on your application because you do not meet every requirement – transferrable skills and education will also be considered, so please do not hesitate to apply!

Mediaocean recognizes our true strength and value shine when all our team members feel there is space in the conversation for their voices, thoughts, ideas, perspectives, and concerns. Mediaocean is committed to being an equal opportunity employer, and we consider all applicants regardless of their age, race, color, gender, sexual orientation, ethnicity, religion, national origin, disability, or veteran status.