Data Business Analyst
Momentive Software
Job Description:
We are seeking a technically-adept Data Business Analyst to join our team. Our team implements and supports the Nucleus product, the first data analytics platform built specifically for associations and nonprofits. As a Data Business Analyst, you’ll work closely with both our clients and our internal team to bridge the gap between technical and non-technical project needs, scoping, and communication. Responsibilities will include supporting clients and teammates through initial implementation and platform adoption, reviewing & scoping support tickets, and assessing client requests to appropriately scope next steps.
Position Summary
Analyzing client business rules and aligning them with baseline configuration options
Solutioning client implementations based on client needs and platform architecture
Scheduling and facilitating client meetings for site configuration and delivery
Managing and tracking progress on client deliverables
Reviewing client sites and usage metrics to proactively identify issues
Working with client staff to encourage platform adoption and usage
Reviewing and responding to support tickets and other client correspondence
Partnering with our engineers to address client issues and verify solutions
Analyzing data discrepancies and logic implementation
Collaborating with data engineers on business rules and logic implementation
Identifying opportunities to expand client subscriptions to meet additional data needs
Surfacing client feedback and needs to product management
Educating clients on product usage and best practices
Documenting new product features and common support scenarios
Additional duties as assigned.
We would love to chat if you have...
Experience
Preferably 2-4 years of client-facing business analyst and/or technical project management experience
Has worked in a customer-facing role for at least 2 years, especially in a client support or client success capacity
Has at least 3 years of experience collaborating with technical teams as a QA, BA, and/or PM
Computer Technical
Proficient in Office 365 - Microsoft Word, Excel, PowerPoint, Outlook
Experience with Tableau or Microsoft Power BI
Familiarity with programming languages (preferably SQL and Python) or comfortable working with programming queries
Experience with data governance and business intelligence & analytics
Demonstrated ability to learn and understand software applications
Other Skills
Loves to solve puzzles
Excellent verbal and written communication, organization, and follow up skills
Excellent relationship building skills
Proven ability to handle multiple tasks with minimal supervision
Ability to work effectively within a fast-paced, deadline-driven environment
Comfortable working with technical & non-technical clients and team members
Familiarity with the Software-as-a-Service (SaaS) business model preferred
Experience supporting Software-as-a-Service (SaaS) clients preferred
Possesses an ingrained commitment to providing excellent client service
Loves to work with all different kinds of people
Attentive to detail
Enjoys the pace and variety of managing multiple priorities
Prefers a fun, collaborative work environment
Works well both in a team and independently while tackling complex problems
Likes to understand how things work and isn’t shy about asking questions
Is interested in technology and data
Can follow team processes and escalation pathways but is quick to point out improvements and efficiencies
Takes initiative and can operate independently, as well as collaboratively
Explains technical concepts to others with ease, using clear and concise language
Is cool under pressure, thinks on their feet, and handles the unexpected with grace
Effortlessly and quickly builds strong relationships with clients
Possesses moderate technical skills or data analysis/statistical skills
Is a highly motivated self-starter who wants to make valuable contributions to the team from day one
#LI-JF1 #momentivesoftware
About Us:
Momentive Software amplifies the impact of over 30,000 purpose-driven organizations in over 30 countries. Mission–driven organizations and associations rely on the company’s cloud-based software and services to solve their most critical challenges: engage the people they serve, simplify operations, and grow revenue. Built with reliability at the core and strategically focused on events, careers, fundraising, financials, and operations, our solutions suite is bound by a common purpose to serve the organizations that make our communities a better place to live. Learn more at momentivesoftware.com
Why Work Here?
At Momentive Software, we’re a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you’re looking for a place where your work matters and your ideas are valued, you’ll find it here.
Medical, Dental & Vision Benefits
401(k) Savings Plan & Company Match
Flexible Planned Paid Time Off
Generous Sick Leave
Casual Environment
Purpose-Driven Culture
Work-Life Balance
Passionate About Community Involvement
Company Paid Parental Leave
Company Paid Short Term Disability
Hybrid Work Arrangement
Hazard Pay
Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the Philippines (without sponsorship), and to complete the required employment eligibility verification form upon hire.