Software Product Specialist
Momentive Software
Job Description:
Be a key player in Momentive Software’s success by empowering our clients to maximize the potential of our cutting-edge Cobalt CRM solutions. As a Software Product Specialist, you'll become an expert in our mobile and browser-based applications, built on the powerful Microsoft Dynamics 365 platform. You'll partner with clients, solving real-world business challenges and guiding them to success with our software. This entry-level position within our Customer Support team offers an exciting opportunity to learn, grow, and make a real impact. The Software Product Specialist is an entry-level position that is part of our customer support department and reports to the Manager of Customer Support.
If you're a problem-solver who thrives in a collaborative environment and loves staying ahead of the tech curve, we encourage you to apply!
Primary Duties:
Investigate and resolve client support tickets, developing your troubleshooting skills and product knowledge.
Research and implement innovative solutions to meet evolving client needs, expanding your technical expertise.
Deliver exceptional client support via phone and email, honing your communication and problem-solving abilities.
Collaborate effectively with internal teams, learning from experienced colleagues and contributing to project success.
Proactively monitor incoming support requests, gaining insights into client challenges and platform performance.
Participate in quality assurance testing, contributing to the delivery of high-quality product releases.
Develop specialized expertise in a key component of the Cobalt AMS platform, becoming a valuable asset to the team.
Create user-friendly documentation and deliver engaging training sessions, enhancing your communication and presentation skills.
Other duties as assigned.
Required Qualifications:
A four-year degree from an accredited institution
1-2 years of professional work experience, preferably in a technical and/or training field
Fluency in English with excellent verbal and written communication skills
Ability to work in the U.S. without sponsorship
About Us:
Momentive Software amplifies the impact of over 30,000 purpose-driven organizations in over 30 countries. Mission–driven organizations and associations rely on the company’s cloud-based software and services to solve their most critical challenges: engage the people they serve, simplify operations, and grow revenue. Built with reliability at the core and strategically focused on events, careers, fundraising, financials, and operations, our solutions suite is bound by a common purpose to serve the organizations that make our communities a better place to live. Learn more at momentivesoftware.com
Why Work Here?
At Momentive Software, we’re a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you’re looking for a place where your work matters and your ideas are valued, you’ll find it here.
Medical, Dental & Vision Benefits
401(k) Savings Plan & Company Match
Flexible Planned Paid Time Off
Generous Sick Leave
Casual Environment
Purpose-Driven Culture
Work-Life Balance
Passionate About Community Involvement
Company Paid Parental Leave
Company Paid Short Term Disability
Hybrid Work Arrangement
Hazard Pay
Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the Philippines (without sponsorship), and to complete the required employment eligibility verification form upon hire.