Job Description

A Marketing Team Manager supervises the marketing team of more or less ten (10) members. He/she coaches, trains, counsels, recruits and disciplines the Marketing Team. He/she ensures that there is an adequate staff on duty in all shifts that will provide support to all clients and customers. It is his/her responsibility to make sure that these marketers are trained and skilled to handle different issues, concerns and errors in collaboration with the Marketing Team from YM US for proper management. The Marketing Department functions under his/her guidance adhering to the company policies and principles. The Marketing Team Manager role combines both marketing skills and managerial abilities.

DUTIES AND RESPONSIBILITIES

• Evaluate on-the-job performance of the Marketing Team.
• Preside over staff meetings and coordinates or conducts conference calls with American and UK business partners.
• Handle customer complaints, questions and issues.
• Generate reports for the Marketing Team to be endorsed to the YM counterparts in the USA and UK. Identify prospects for YM Marketing Team.
• Track multiple email campaigns.
• Request email addresses and lists from YourMembership IT.
• Assist with YourMembership email marketing campaigns.
• Banner advertising.
• SalesForce.com data entry.
• Track and manage YM mailboxes.
• YM marketing Jobs email campaigns.
• Create HTML emails for partner sites that can be sent out via partners' own email tools or YourMembership's email tool.
• Support YM Marketing in creating monthly marketing email campaigns.
• Execute multi-wave email campaigns in support of YM virtual and physical career fair businesses. Fine-tune processes to improve email delivery and effectiveness.
• Support online advertising and email products offered by YourMembership to its partners and end users.
• Ensure accuracy and timely update of ads on all partner sites.
• Create custom job widget based on the customer needs and specification.

SPECIAL DUTIES OR FUNCTIONS

#LI-NR1 #momentivesoftware

• Attend to issues whenever there is a need and help the specialists when they cannot cope with resolving a certain issue.
• Facilitates concerns of the department and bringing it up to the Director, PH Operations if deemed necessary.
• Responsible for providing solutions to problems in the department, not only in operations but as well as interpersonal conflicts with co-employees and clients or customers.
• Will do initiation of any sorts to improve quality of output; maintains peak of enthusiasm for specialists to pose drive in carrying responsibilities.
• Performs other tasks as may be assigned from time to time by the Sr. Director, PH Operations.

About Us

Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive’s cloud-based software and services to address their most pressing challenges – from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe "good enough" is never enough – so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com.

Why Work Here?

At Momentive Software, we’re a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you’re looking for a place where your work matters and your ideas are valued, you’ll find it here.

Medical, Dental & Optical Benefits including Dependents
Flexible Planned Paid Time Off and Sick Leave

Inclusive and Welcoming Environment

Purpose-Driven Culture

Work-Life Balance
Passionate About Community Involvement
Company-Paid Life Insurance Coverage
Hybrid Work Arrangement
Hazard Pay

Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the Philippines (without sponsorship), and to complete the required employment eligibility verification form upon hire.