Job Description

The AR & Collections Specialist is responsible for the daily, weekly and monthly accounts receivable activities. The primary responsibility is to reach out to clients via telephone and email to inquire about past due accounts. The Reps responsibilities include researching client inquiries, interacting with other departments (Sales & Cash Apps) to obtain information and then relay the resolution or additional information to the client.

In this role you’ll:

• Initiate collection calls and emails.

• Monitor A/R aging and customer accounts to minimize past due accounts.

• Process credit card, check, ACH, and money order payments for accounts receivable

• Work with Client Services on escalating collection actions.

• Distribute A/R aging reports and discuss issues with Accounting Manager, Controller and Client Services.

• Generate A/R statements.

• Cross train with other AR & Collection Specialists.

• Support billing function when needed.

• Protect company proprietary and confidential information.

• Manages day-to-day operational aspects to ensure timely deliverables and excellent customer experience.

• Coordinates with various team members throughout the organization to meet daily, weekly, and monthly deadlines.

• Provides essential research to resolve issues.

We’re looking for someone who brings:

• Communicate comfortably and effectively with customers and other employees verbally and in e-mail

• Associate’s degree preferred

• 3+ years of experience in accounts receivable and billing

• Ability to work independently for routine tasks.

• Ability to apply basic accounting concepts and to calculate figures and amounts such as discounts, proportions, percentages, etc.

• Ability to multi-task and to adhere to deadlines.

• Proficiency with MS Excel, Word and Outlook.

• Ability to handle high volume of transactions.

• Willing to accept new assignments and quick in learning new tasks and skills.

#LI-RL1 #momentivesoftware

About Us

Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive’s cloud-based software and services to address their most pressing challenges – from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe "good enough" is never enough – so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com.

Why Work Here?

At Momentive Software, we’re a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you’re looking for a place where your work matters and your ideas are valued, you’ll find it here.

Medical, Dental & Vision Benefits

401(k) Savings Plan with Company Match

Flexible Planned Paid Time Off

Generous Sick Leave

Inclusive & Welcoming Environment

Purpose-Driven Culture

Work-Life Balance

Commitment to Community Involvement

Employer-Paid Parental Leave

Employer-Paid Short-Term Disability

Remote Work Flexibility

Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the United States (without sponsorship), and to complete the required employment eligibility verification form upon hire.