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Operations Analyst

MRI Software

MRI Software

IT, Operations
Cape Town, South Africa
Posted on Thursday, February 8, 2024

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.

Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.

And we’re insanely dedicated to creating a work environment that you look forward to every single day. That’s why we invest heavily in our employee engagement, so you enjoy the tech industry’s best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we’re on a mission to break new ground and lead the real estate industry into a digital-first future.

We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the Cape Town office.

Position Overview:

The Operations Solution Analyst/Coordinator position plays a vital role in ensuring the success of MRI’s Professional Services division. You will collaborate closely with the Operations Manager and will be responsible for coordinating and managing the day-to-day operational tasks associated with Professional Services teams and projects. The Operations team plays a critical role in supporting various business functions, including:

  • Sales Processing Management

  • Project Management

  • Resource Management

  • Training Solutions and Systems Management

  • Business Reporting & Data Operations Management

  • Financial Processing & Reporting

As a highly visible position, this role provides essential support to the operational areas of the business by regularly engaging with other MRI teams, departments, senior leadership, client executives and clients themselves.


  • Coordinate activities and resources between Professional Services and other MRI departments

  • Setup and handover of new projects & project change requests once the sales cycle has been completed

  • Internal project management/ownership of small projects and liaising with Team Leaders

  • Scheduling project resources (technical, consultancy and training services), administer additions, changes, and deletions in the scheduling system

  • Report on resource availability, cross training initiatives and liaise with the Resourcing Manager

  • Attend internal team meetings where required to provide resourcing knowledge and Operations expertise

  • Maintain project statuses and financial budgets for projects within OpenAir and SalesForce.com

  • Support and maintenance of Operations departmental systems and processes, ensuring efficient processing of projects and all related tasks

  • Maintenance of the Operations central team mailbox

  • Timesheet governance, monitoring and reporting

  • Assist with month-end/financial procedures and reconciliation (raising invoices, credits, statements, tracking commission)

  • A proactive approach to problem-solving with the ability to identify billing issues and work with project teams to find solutions

  • Draft operational communications to the Professional Services team, highlighting key deadlines and dates

  • Coordinate the EMEA professional services newsletter content

  • Departmental reporting (resource capacity planning, forecasting, backlog, surveys, financial data)

  • Provide internal system training and presentations to Professional Services team members and new joiners

  • Be proactive in carrying out tasks and activities, making suggestions for process improvement where possible


  • Must be a driver, a GREAT communicator and know when to involve people to get tasks completed on time. Meets expected timelines consistently

  • Very tactical and detailed oriented. Meticulous attention to detail required—places high value on order, accuracy, client satisfaction and turnaround times

  • Proficiency in MS Excel and MS Office, including formulas, formatting, pivot tables and PowerPoint presentations

  • Display professionalism and exceptional communication skills to address questions and queries promptly and effectively

  • Strong analytical skills, attention to detail with the ability to review and interpret financial data accurately and present results for business review to drive process improvement and change

  • A positive attitude and behaviour that contributes towards to the achievement of departmental, company and operational objectives

  • Capability to multi-task and a willingness to learn, develop, accept, and adapt to a constantly changing environment

  • Strong organisational and record-keeping skills are necessary as the development and upkeep of processes and procedures are crucial to the team’s success

  • Confidence to accomplish job requirements and positively welcome feedback for continuous improvement

  • Familiarity of software such as OpenAir and Salesforce.com, as well as JIRA for creating tickets, tracking progress and monitoring responses

  • Experience working in a financial or accounting role, with an understanding of financial statements, accruals, and other accounting concepts

  • Prior experience in Professional Services or IT consulting is a plus

We’re obsessed with making this the best job you’ve ever had!

  • We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events.

  • Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group

  • Have confidence in your health with our offered Medical Aid Scheme.

  • Invest in our competitive Personal Pension plan and help set you up for your future.

  • Big on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).

  • Enjoy a fantastic work-life balance with 25 days of annual leave plus Public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose!

  • Further your professional development with our Tuition Reimbursement Schemes

  • Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!

MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI’s high client experience standard and continuing our growth in the PropTech space.

Amazing growth takes amazing employees. Are you up to the challenge?

We know the confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply — we’d love to hear from you!

As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status.

Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself.