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Project Manager I

MRI Software

MRI Software

Cleveland, OH, USA
Posted on Thursday, April 25, 2024

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.

Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.

And we’re insanely dedicated to creating a work environment that you look forward to every single day. That’s why we invest heavily in our employee engagement, so you enjoy the tech industry’s best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we’re on a mission to break new ground and lead the real estate industry into a digital-first future.

We understand the need to provide a flexible working environment partnered with team collaboration and socialization. Therefore, we operate a hybrid working model with 3 days of working in-office per week. This role will be based at our HQ in Solon, Ohio and you may be asked to interview in-person.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

The Role:

As a Project Manager at MRI Software, LLC, you will play a pivotal role in steering the direction and execution of strategic projects such as product launch programs and product release management. In this multifaceted role, you will also be responsible for facilitating communication and collaboration between MRI Software and our Partners, ensuring the timely and high-quality delivery of projects in alignment with specified business and technical objectives. Some objectives include installations, upgrades, and support of our customers, ensuring their overall system health and availability.

You Will:

Product Support (70%):

  • Triage incoming ACI client requests and collaborate with Product Development, Professional Services, and Account Executives to provide Statements of Work (SOW).
  • Provide support and guidance to internal teams and external partners to gather necessary documentation and information required for integration, certification, and licensing processes.
  • Maintain accurate records and documentation related to partner integrations, certifications, and licenses, ensuring visibility and accessibility for internal stakeholders.
  • Provide timely and effective solutions to escalated ACI support tickets, meeting or exceeding defined service level agreements (SLAs).
  • Responsible for ACI client installations, customized configurations, and upgrades.
  • Work with clients and/or security integrators to troubleshoot integration issues when required.
  • Manage ACI project management tasks, working with internal and external resources to ensure ACI solutions are delivered on time and as scoped.
  • Contribute to maintaining ACI support/configuration documentation for both internal and external use.
  • Additional responsibilities as defined by the manager.

Project Management (30%):

  • Drive the execution of product launch programs.
  • Assist in product release management, ensuring alignment with business and technical objectives.
  • Act as a central figure in coordinating cross-functional teams, facilitating collaboration, and ensuring that all stakeholders are aligned and engaged.
  • Develop and maintain comprehensive project plans, schedules, and milestones for product releases and launches, ensuring timely and quality deliverables.
  • Lead the assessment and management of risks, proposing mitigation strategies, and ensuring that potential issues are addressed proactively.

You Have:

  • Exceptional communication skills, with the ability to effectively convey information to executives and cross-functional teams, ensuring alignment and effective collaboration.
  • Solid decision-making skills, considering a range of factors including operational impacts, long-term versus short-term objectives, and balancing various stakeholder needs.
  • A proactive, self-starter mindset, prioritizing tasks effectively to meet project goals and deadlines, even in fast-paced or unstructured environments.
  • Experience working with web applications.
  • Prior experience managing technical projects.
  • Experience in technical support and/or project management.

We’re obsessed with making this the best job you’ve ever had!

We want our teams to love working here, so we’ve created some incredible perks for you to enjoy:

  • Join our employee-led groups to maximize your experience at work such as our Diversity, Equity and Inclusion committee, employee resource groups such as Women and Allies, and our Pride Event Group
  • Enjoy peace of mind over yours and your family’s health with our medical coverage options and HSA benefit
  • Invest in our competitive 401k plan and help set you up for your future
  • Big on family? So are we! We understand family is important and being able to spend quality time with your family is a wonderful experience. Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s)
  • Enjoy a fantastic work-life balance with 20 days PTO plus observed Holidays, plus 15 hours of ‘Flexi’ time a year
  • Further your professional development and growth with our generous Tuition Reimbursement offerings
  • Enjoy the flexibility of working from anywhere in the world for two weeks out of the year

At MRI, our company culture is more than a talking point – it’s what makes us shine! We value your hard work and encourage you to be your whole self while you do it. Passion, integrity, and inclusion mixed with a healthy dose of fun is what makes us the best fit for your next career move!

MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI’s high client experience standard and continuing our growth in the PropTech space.

Amazing growth takes amazing employees. Are you up to the challenge?

We are not accepting unsolicited resumes from agencies and/or search firms for this job posting.

MRI Software is an Equal Opportunity Employer. Regardless of your race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age, veteran status, you are welcome here.