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Sales Operations Analyst

MRI Software

MRI Software

IT, Sales & Business Development, Operations
Cleveland, OH, USA
Posted on Wednesday, May 8, 2024

As a Business Analyst – Sales, you will work closely with sales management to monitor and continuously improve the efficiency and quality of sales business systems, processes, and data. Additionally, the Sales Operations Analyst is expected to make recommendations for change in sales process, incentives, strategy, and tactics based on analysis of sales performance and to own their implementation and adoption along with senior management.


  • Map, document, and continually improve processes to facilitate sales performance and predictability.
  • Provide support and guidance on SFDC (and other critical tools and applications) that enable the sales team. Support will include both technical use as well as business process questions.
  • Oversee reporting tools and manage ad-hoc reporting requests for the sales & marketing departments to analyze and monitor their performance at various levels.
  • Assist in the development of internal audits and controls to ensure integrity of business processes.
  • Provide cross-functional support and assist Sales management on projects as needed.
  • Collect, analyze, and interpret sales data to identify trends, patterns, and insights that inform strategic decision-making and drive sales performance.
  • Optimize the CRM system (e.g., Salesforce) by supporting data integrity, user training, and system customization to support sales operations.
  • Document sales processes, procedures, and best practices to ensure consistency, compliance, and knowledge sharing across the sales organization.
  • Identify opportunities for process improvement, automation, and optimization to enhance sales operations efficiency and effectiveness.
  • Track and report on key sales performance metrics, including pipeline health, conversion rates, win/loss analysis, and sales rep productivity.

Preferred Skills/Abilities:

  • Basic knowledge of Sales processes (terminology, methodology, forecasting, and CRM)
  • Working knowledge of Salesforce
  • Basic knowledge of Microsoft Office products with extensive Microsoft Excel experience
  • Experience in SaaS and/or real estate industry a plus

Our total rewards may include:

  • Health, Dental, and Vision Insurance Plan Options
  • 20 Days - Paid Time Off
  • 401K, includes matching & Roth
  • Flexi Any-Day (knock 2.5 hours off of your day 6 (six) times a year)
  • 11 Paid Holidays
  • Tuition Reimbursement
  • Pet Insurance
  • Unique perks such as a wedding limo, giveaways, holiday-themed celebrations, service awards, and much more…
  • Variety of community engagement opportunities & charitable donation matches

MRI Software named a 2023 Top Workplace by NorthCoast 99!

MRI Software delivers innovative applications and hosted solutions that free real estate companies to elevate their business. Our flexible technology platform, along with an open and connected ecosystem, allows us to meet the unique needs of real estate businesses, from property-level management and accounting, to investment modeling and analytics for the global commercial and residential markets. With nearly five decades of expertise and insight, we have grown to include offices in across the United States, the United Kingdom, Hong Kong, Singapore, Australia, South Africa, New Zealand, Canada, and India, with over 3000 team members to support our clients and their unique needs!

MRI Software is proud to be an Equal Employment Opportunity Employer.