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Operations Analyst

MRI Software

MRI Software

IT, Operations
Cape Town, South Africa
Posted on Thursday, May 23, 2024

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.

Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.

And we’re insanely dedicated to creating a work environment that you look forward to every single day. That’s why we invest heavily in our employee engagement, so you enjoy the tech industry’s best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we’re on a mission to break new ground and lead the real estate industry into a digital-first future.

We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the Cape Town Office.

This is an entry level position but targeted towards team members looking to quickly prove their value and progress into other roles within the Global Delivery Operations and MRI. Team members must be comfortable working in a dynamic environment, with internal customers representing multiple disciplines and geographies, and be willing to adjust schedules to meet the needs of the specific initiative or obligation.

RESPONSIBILITIES:

  • Partner with other members of the GDO team to support the development and delivery of key projects in service of the broader Global Delivery organization.

  • Provide ongoing operational support to Global Delivery teams (Professional Services, Managed Services, Client Support, and Client Success).

  • Analyze operational and financial data.

  • Assist in the creation and maintenance of user and procedural documentation.

  • Support reporting development requirements of Global Delivery organizations.

  • Assist in the maintenance and continuous improvement of Global Services’ systems such as OpenAir and Salesforce.

  • Support the integration of newly acquired companies through the effective migration of their key business processes into MRI’s standard operating procedures and systems.

  • Assist in defining the process and timeline for integrating the Professional Services, Managed Services, Client Support, and Client Success departments of newly acquired companies. With a focus on efficiency, timeliness, and clarifying scope to eliminate duplication of effort.

  • Facilitate regular meetings and cross-team plan reviews while serving as a point for escalation to ensure a successful integration.

REQUIREMENTS:

  • Bachelor’s degree

  • Extremely proficient with Microsoft Word, PowerPoint, and Excel.

  • Excellent organization, time management, and communication skills.

  • Can work effectively in cross functional teams.

  • Responsive to the needs of our customers.

  • Self-motivated and energetic.

  • Capable multi-tasking.

  • Comfortable working across multiple time zones, including APAC and EMEA.

Additional desired skills include:

  • Familiarity with Oracle OpenAir, Salesforce.com, and Power BI.

We’re obsessed with making this the best job you’ve ever had!

  • We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events.

  • Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group

  • Have confidence in your health with our offered Medical Aid Scheme.

  • Invest in our competitive Personal Pension plan and help set you up for your future.

  • Big on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).

  • Enjoy a fantastic work-life balance with 25 days of annual leave plus Public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose!

  • Further your professional development with our Tuition Reimbursement Schemes

  • Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!

MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI’s high client experience standard and continuing our growth in the PropTech space.

Amazing growth takes amazing employees. Are you up to the challenge?

We know the confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply — we’d love to hear from you!


As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status.

Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself.