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Solution Analyst

MRI Software

MRI Software

Cape Town, South Africa
Posted on Wednesday, June 5, 2024

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.

Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.

And we’re insanely dedicated to creating a work environment that you look forward to every single day. That’s why we invest heavily in our employee engagement, so you enjoy the tech industry’s best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we’re on a mission to break new ground and lead the real estate industry into a digital-first future.

We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the Cape Town Office.

The Operations Coordinator/Analyst role is crucial to the success of MRI’s Global Professional Services (GPS) organization. The role is part of our GPS Operations Management team and participates in a variety of functions that include:

  • Project Management

  • Resource Management

  • Training Solutions Management

  • Business Operations Management

This is a highly visible role that supports the operational area of the business through ongoing interaction with other MRI departments; senior leadership; client executives; and clients. Our ideal candidate will have excellent written and oral communication skills; is highly organized; flexible; is motivated by learning; and is comfortable with taking charge of initiatives and managing them through to completion.


  • Assist the Resourcing Manager and play a pivotal role in the roll out of centralized scheduling. This will include process documentation, setup in the MRI scheduling software tool and training to Project Managers and Consultants

  • On-boarding new teams into the centralized scheduling process to ensure a smooth transition

  • Setup and on-going maintenance of skills matrices for all GPS Consultants

  • Regular and ad-hoc reporting around resource capacity, demand and future project requirements

  • Schedule project resources (technical, consultancy and training services) administer additions, changes and deletions in the scheduling system

  • Monitor, track, and report on professional services cancellations

  • Attend team meetings as the operations representative to support professional teams, offer scheduling advice and overall operations best practice

  • Creation of new projects once the sales cycle has been completed

  • Coordinate activities, requests and approvals between GPS and other MRI departments

  • Maintain project statuses and financial budgets for projects within OpenAir and SalesForce.com

  • Maintain documentation and internal systems to ensure efficient processing of projects and all related tasks

  • Support and maintenance of Operations departmental processes and procedures

  • Expediting quotes, orders and query resolutions from both Project and Account Managers

  • Support and train the GPS team in the use of OpenAir, Smartsheets and JIRA

  • Understand key data points in our systems and write ad-hoc reports to analyse data

  • Timesheet monitoring, escalation, and reporting

  • Assist with regional month-end closing procedures, invoices, and financial reconciliation

  • Reporting and liaising with project managers regarding clients aged debt positions

  • Handle invoice matching and invoice queries when required in support of the finance team

  • Incentive

  • Quarterly reporting and presentation of commission and incentive plan information

  • Be proactive in carrying out tasks and activities making suggestions for process improvement where possible


  • Must be a driver, a GREAT communicator and know when to involve people to get tasks completed on time. Meets expected timelines consistently;

  • Strategic, tactical, and detailed oriented. Meticulous attention to detail required—places high value on order, accuracy, client satisfaction and turnaround times;

  • Must be moderate to expert in MS Excel and MS Office in general (formulas, formatting, pivot tables);

  • Very professional and use communication skills to talk with clients to answer questions and resolve queries;

  • Ability to be analytical, review numbers, gather and present results for business review to help drive process improvement and change;

  • Clearly demonstrate positive behaviour and attitude which contributes towards achieving and supporting the departmental, company and operational objectives;

  • Capability to multi-task along with a willingness to learn, develop, accept and adapt to a constant changing environment;

  • Great organisational and record keeping skills. The development and upkeep of processes and procedures are crucial to the success of the team;

  • Confidence to accomplish job requirements and positively welcome feedback for continuous improvement.

  • Knowledge of Salesforce.com a plus.

We’re obsessed with making this the best job you’ve ever had!

We want our teams to love working here, so we’ve created some incredible perks for you to enjoy:

  • We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events.

  • Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group

  • Have confidence in your health with our offered Medical Aid Scheme.

  • Invest in our competitive Personal Pension plan and help set you up for your future.

  • Big on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).

  • Enjoy a fantastic work-life balance with 25 days of annual leave plus Public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose!

  • Further your professional development with our Tuition Reimbursement Schemes

  • Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!

MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI’s high client experience standard and continuing our growth in the PropTech space.

Amazing growth takes amazing employees. Are you up to the challenge?

We know the confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply — we’d love to hear from you!

As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status.

Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself.