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Client Success Manager

MRI Software

MRI Software

Customer Service
Cleveland, OH, USA
Posted on Friday, June 7, 2024

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.

Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.

And we’re insanely dedicated to creating a work environment that you look forward to every single day. That’s why we invest heavily in our employee engagement, so you enjoy the tech industry’s best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we’re on a mission to break new ground and lead the real estate industry into a digital-first future.

We understand the need to provide a flexible working environment partnered with team collaboration and socialization. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based at our HQ in Solon, Ohio .

The Role:

Highly motivated client success professional with a proven track record of success in the SaaS industry. Must have experience working collaboratively across departments to resolve complex, at-risk client challenges. You will be responsible for managing and coordinating the development and implementation of prescriptive risk mitigation plans, internal communication with key stakeholder departments, and external communication with clients closely coordinated with MRI account managers. You will help to proactively identify themes and specific systemic issues contributing to client risk, make well-reasoned recommendations to address these challenges, and contribute to the development of scalable models and tools that improve awareness and speed of response to client problems.

You Have:

  • Strong business judgment, deep analytical thinking, and comfortable managing multiple responsibilities within a fast-paced environment
  • Possess a big-picture view of the business with focus on both immediate problem-solving and automating/scaling solutions
  • Has worked collaboratively with others to develop, implement, and communicate business improvement and innovative risk management strategies.
  • Project management experience
  • Strong verbal and written communication skills
  • Experience working with senior leaders internally and externally
  • Solution-oriented approach and strong relationship-building skills
  • Ability to work efficiently both independently and with teammates
  • Routinely deliver results on time
  • Bachelor's degree
  • At least 3-5 years of experience working in relevant industries such as customer success, project management, or customer service
  • Exceptional ownership and bias for action – willing to move quickly and decisively with autonomy
  • Excellent cross departmental collaboration and stakeholder management skills
  • Strong critical thinker with the vision to work both tactically and strategically
  • Exceptional verbal and written communication skills
  • Proven quantitative and qualitive analytical skills with a natural tendency to use data in decision-making and prioritization
  • Experience working in support of SaaS technologies, particularly related to commercial real estate, desired

We’re obsessed with making this the best job you’ve ever had!

We want our teams to love working here, so we’ve created some incredible perks for you to enjoy:

  • Join our employee-led groups to maximize your experience at work such as our Diversity, Equity and Inclusion committee, employee resource groups such as Women and Allies, and our Pride Event Group
  • Enjoy peace of mind over yours and your family’s health with our medical coverage options and HSA benefit
  • Invest in our competitive 401k plan and help set you up for your future
  • Big on family? So are we! We understand family is important and being able to spend quality time with your family is a wonderful experience. Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s)
  • Enjoy a fantastic work-life balance with 20 days PTO plus observed Holidays, plus 15 hours of ‘Flexi’ time a year
  • Further your professional development and growth with our generous Tuition Reimbursement offerings
  • Enjoy the flexibility of working from anywhere in the world for two weeks out of the year

At MRI, our company culture is more than a talking point – it’s what makes us shine! We value your hard work and encourage you to be your whole self while you do it. Passion, integrity, and inclusion mixed with a healthy dose of fun is what makes us the best fit for your next career move!

MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI’s high client experience standard and continuing our growth in the PropTech space.

Amazing growth takes amazing employees. Are you up to the challenge?

We are not accepting unsolicited resumes from agencies and/or search firms for this job posting.

MRI Software is an Equal Opportunity Employer. Regardless of your race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age, veteran status, you are welcome here.