From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.

Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.

And we’re passionately dedicated to creating a work environment that you look forward to every single day. That’s why we invest heavily in our employee engagement, so you enjoy the tech industry’s best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we’re on a mission to break new ground and lead the real estate industry into a digital-first future.

We understand the need to provide a flexible working environment partnered with team collaboration and socialization. Therefore, we operate a hybrid working model with 3 days in-office and 2 days remotely. This role is based at our HQ in Solon, Ohio.

Job Description Summary:

The Partner Operations Specialist is responsible for serving as the primary liaison between the Partner Connect team and our professional services partners. This role involves overseeing partner projects, managing sales inquiries, and fostering relationships with both new and existing clients. The specialist will be accountable for the training and education of partners, ensuring the continuous development of skills through platforms like Skill Jar, and keeping certification programs and assessments up to date. Additionally, the role includes promoting the certification program, advocating for partners during escalations, and maintaining the Partner Relationship Management system to ensure timely resolution of issues.

RESPONSIBILITIES:

• Assist with efforts to define, maintain and enhance internal & external systems used in collaboration with Partner Connect
• Continually collaborate with all teams in creating or revising related business processes and procedures for best practices and consistency
• Assist in maintaining partner data and records throughout partner lifecycle
• Provide support to partners as it relates to the PRM platform Impartner, including addressing any queries, updating the platform with relevant material and resolving issues promptly
• Compile and maintain reporting specific to Partner Connect operation
• Lead interdepartmental projects focused on partner initiatives
• Work with partners and internal MRI teams to enhance the partner experience through relationship building, collaboration and acting as an internal liaison and advocate for partners
• Serve as an internal and external focal point for partner business activities as well as first level of escalation point for business and technical issues
• Assist in managing and overseeing the Partner onboarding process for Service and Consulting Partners
• Responsible for developing, enhancing, implementing, and managing the certification and training program for Service and Consulting Partners
• Maintain and update the Partner training website (Skilljar) with monthly training offerings
• Analyze feedback from partners to identify areas for improvement and make necessary adjustments to the training curriculum

• Work closely with GPS on coordinating sub-contracted project work for Service and Consulting Partners
• Attend conferences and events as needed. Travel is estimated to be less than 25%

SKILLSREQUIREMENTS:

• 3-5 years’ experience in a business development, finance, or related field
• Bachelors degree required
• 1-2 years’ project management experience preferred
• Experience using Salesforce or similar CRM
• Ability to work within both structured and unstructured scenarios, understand everchanging business requirements, and prioritize Partner acquisitions accordingly.
• An understanding of MRI products and/or Property Management products and industries desired

• Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

We’re obsessed with making this the best job you’ve ever had!

We want our teams to love working here, so we’ve created some incredible perks for you to enjoy:

• Join our employee-led groups to maximize your experience at work such as our Diversity, Equity and Inclusion committee, employee resource groups such as Women and Allies, and our Pride Event Group
• Enjoy peace of mind over yours and your family’s health with our medical coverage options and HSA benefit
• Invest in our competitive 401k plan and help set you up for your future
• Big on family? So are we! We understand family is important and being able to spend quality time with your family is a wonderful experience. Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s)
• Enjoy a fantastic work-life balance with 20 days PTO plus observed Holidays, plus 16 hours of ‘Flexi’ time a year
• Further your professional development and growth with our generous Tuition Reimbursement offerings
• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year

At MRI, our company culture is more than a talking point – it’s what makes us shine! We value your hard work and encourage you to be your whole self while you do it. Passion, integrity, and inclusion mixed with a healthy dose of fun is what makes us the best fit for your next career move!

MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI’s high client experience standard and continuing our growth in the PropTech space.

Amazing growth takes amazing employees. Are you up to the challenge?

We are not accepting unsolicited resumes from agencies and/or search firms for this job posting.

Environmental Conditions

This person will work predominantly in an office type environment.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit up to 8 or more hours a day. The employee is frequently required to see, hear and speak. The employee may be required to work at a computer work station for more than 5 hours a day.

Mental Demands

Reading, studying focused listening, auditing, inspecting, proofreading, and evaluating required. Ability to give, receive, and analyze information and prepare written materials. Ability to communicate effectively (verbal and written); interpret policy, procedures, and data.

MRI Software is an Equal Opportunity Employer. Regardless of your race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age, veteran status, you are welcome here.