As an Implementation Consultant, you will work in a team environment configuring and customizing our real estate software to meet customers’ needs. You will work with the team implementing projects and training customers to use our software. As an entry level position, you will learn MRI software solutions, develop customer facing skills and learn all about the prop-tech space.

Key Responsibilities

Client Facing:

• Establish and build strong relationships with clients.
• Liaise with Clients to collect, understand and define business requirements.
• Deliver high quality generic system training and, where required and in scope, training customized to client’s business processes.
• Manage communication with software vendors on any issues affecting clients.
• Identify up-sell opportunities and help clients understand the associated value propositions.
  

Solution Development:

• Gather requirements for data conversions and assists clients with preparing for data migration.
• Learning MRI facilities management software and solutions
• Develop Business and Functional Requirements Documents to allow clients to approve solutions for build and or implementation.
• Test technical development work to ensure that it meets client requirements and internal quality standards and support the development team.
• Manage delivery of work packages (customizations, report design, new software and related business processes, training etc.) to clients, from initial request through to go-live.
• Manage client system testing and rollout activities. Provide advanced problem solving, troubleshooting and system consultation.
• Facilitate solution design workshops to determine project and /or process requirements.
• Delivery of high-quality solutions within budget and to schedule.
• Prepare client specific documentation when needed.
  

Teamwork:

• Communicate regularly with senior team members and project managers regarding task or project status.
• Become a subject matter expert on the products, business processes, data, and reporting.
• Recommend business process improvements, where appropriate.
  

Job Requirements:

• 1 to 2 years of working experience in the same domain.
• Degree in Accounting or Information Technology or equivalent working experience
• Strong Team player
• Customer and solution centric
• Knowledge of software implementation methodology
• Excellent written and oral communication skills
• High initiative and self-motivation
• Ability to travel (10- 20%)

Benefits:

• Flexible working arrangements
• Annual performance-related bonus
• 6x Flexi AnyDay: knock 2.5 hours off your day!
• Me Days: additional 3 days of annual leave for qualifying employees
• Engaging, fun & inclusive culture: check out the MRI Software APAC Insta feed and stories!

About the Business:

MRI Software delivers innovative applications and hosted solutions that free real estate companies to elevate their business. Our flexible technology platform, along with an open and connected ecosystem, allows us to meet the unique needs of real estate businesses, from property-level management and accounting to investment modeling and analytics for the global commercial and residential markets. With nearly five decades of expertise and insight, we have grown to include offices across the United States, the United Kingdom, Hong Kong, Singapore, Australia, South Africa, New Zealand, Canada, and India, with thousands of team members to support our clients and their unique needs! MRI is proud to be an Equal Employment Opportunity employer.