Position Overview:

MRI Software is seeking an experienced Billing Manager to lead and oversee the EMEA billing function. This role is responsible for ensuring accurate, timely, and compliant billing across a global client base while driving continuous improvement in billing processes, systems, and team capability.

The Billing Manager will manage and develop a team of Billing Analysts, partner closely with Finance, Accounting, Legal, Sales, and Revenue Operations, and act as the primary escalation point for complex billing matters. This role plays a critical part in revenue integrity, client satisfaction, and month-end close.

​We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the Cape Town office.

Please note this role will follow UK Hours

Key Responsibilities

• Lead, coach, and develop the Billing team to ensure high performance, engagement, and accountability.

• Track, measure, and report on team KPIs; use data to identify performance gaps and implement improvement plans.

• Own end-to-end billing operations, ensuring invoices and credit memos are accurate, timely, and aligned to executed agreements.

• Support month-end close by meeting all billing and reporting deadlines.

• Identify opportunities to streamline billing workflows and improve efficiency and accuracy.

• Oversee billing inquiry and ticket processing to ensure timely and accurate resolution.

• Act as the primary escalation point for complex billing issues, both internal and client related.

• Partner closely with Finance, Accounting, Legal, Sales, Revenue Operations, and FP&A.

Skills

• Strong people leadership and coaching capability, managing of a team 6 to 10.

• Excellent financial and billing acumen.

• Strong analytical and problem-solving skills.

• Excellent verbal and written communication.

• Proficiency in Salesforce, NetSuite, and billing/ERP systems.

Education

• High school diploma required.

• Bachelor’s degree in accounting, Finance, Business Administration, or related field preferred.

Experience

• 7+ years’ experience in billing, accounts receivable, or related financial operations.

• SaaS billing experience strongly preferred.

We’re obsessed with making this the best job you’ve ever had! We want our teams to love working here, so we’ve created some incredible perks for you to enjoy:

• Join our employee-led groups to maximise your experience at work such as our Diversity, Equity and Inclusion committee, employee resource groups such as Women and Allies, and our Pride Event Group.

• Enjoy peace of mind over yours and your family’s health with our Private Medical Insurance and Health Cash Plan.

• Invest in our competitive Personal Pension plan and help set you up for your future.

• Big on family? So are we! We understand family is important and being able to spend quality time with your family as it grows is a wonderful experience. Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s).

• Enjoy a fantastic work-life balance with 25 days of annual leave plus Bank Holidays, in addition to a bank of 15 hours of "Flex Time Off" to be used whenever and however you choose!

• Income Protection Plans give you the peace of mind you deserve.

• Further your professional development and growth with our generous Tuition Reimbursement Schemes.

• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!

About Us

From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!

Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.

We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.

At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.

Amazing growth requires amazing employees. Are you up to the challenge?

We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!

MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.

We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!