About the Role

The IT Cloud Operations Engineer is responsible for providing execution-level operational support for MRI’s global cloud and infrastructure environments. This role focuses on hands-on systems administration, infrastructure automation, monitoring, asset management, and IT service management activities to ensure stable, secure, and compliant operations.

Key Responsibilites:

• Provide day-to-day operational support for cloud and infrastructure platforms, including Linux and Windows systems.

• Execute infrastructure automation activities using Ansible.

• Perform Linux server administration, including patching and troubleshooting.

• Administer enterprise monitoring and alerting platforms.

• Support IT asset discovery and inventory management.

• Resolve incidents and service requests using ITSM tools.

• Support audit and compliance activities.

• Maintain documentation and SOPs.

• Collaborate with global Cloud Operations teams.

Required Skills and Experience:

• 7+ years of experience in Cloud Operations, DevOps, and enterprise cloud infrastructure management.

• Strong hands-on expertise in Microsoft Azure, with solid working knowledge of Amazon Web Services across networking, IAM, compute, and storage.

• Proven track record in managing and supporting highly available, reliable SaaS production environments.

• Proficiency in Terraform/ Ansible for multi-cloud infrastructure provisioning and automation.

• Deep expertise in cloud networking architecture, including secure design, implementation, and optimization.

• Hands-on experience with Palo Alto VM-Series firewalls in cloud environments.

• Strong understanding of hybrid networking concepts, including BGP, UDRs, and route table configurations.

• Experience with container orchestration using Kubernetes, particularly AKS, with exposure to EKS.

• Demonstrated strength in troubleshooting, root cause analysis, and incident management within production systems.

• Experience working in regulated and compliance-driven environments.

• Proficient in scripting using PowerShell, Bash, and Python to drive automation and operational efficiency.

• Strong knowledge of multi-version Linux environments and monitoring/observability tools.

• Excellent communication skills with the ability to collaborate effectively across global teams.

• Proven ability to lead technical discussions and influence cloud operational standards and best practices.

• Availability to work flexible shifts (including night shifts) in a 24x7 support environment

Pre-Requisites:

Experience in Cloud Operations, Linux/Windows administration, Ansible, ITSM tools.

Preferred: Terraform, scripting, ITIL certification.

Education:

• Bachelor’s/master’s degree in software engineering, Computer Science, or a related area

Benefits:

• Hybrid working arrangements

• Annual performance-related bonus

• 6x Flexi any days: knock 2.5 hours off your day on any day.

• Medical insurance coverage for extended family members.

• Engaging, fun & inclusive culture: check out the MRI Software APAC Insta feed and stories!

YOUR JOURNEY AT MRI

Joining MRI Software means joining a global organization focused on innovation and operational excellence.

About Us

From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!

Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.

We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.

At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.

Amazing growth requires amazing employees. Are you up to the challenge?

We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!

MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.

We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!