Solutions Architect
Mri Software
IT
Cape Town, South Africa
The Solution Architect is a customer-facing, pre-sales individual responsible for helping prospects and clients understand how MRI’s PMX Commercial and Residential Management solutions address their operational and business challenges. You will partner closely with Sales to shape opportunities, demonstrate value, and design credible solutions for clients and prospects.
Success in this role comes from combining strong discovery and stakeholder management with deep product knowledge. You will typically support multiple opportunities in parallel, run structured discovery and solution workshops, tailor demonstrations to specific use cases, and contribute to written responses (RFPs/ITTs). You will also collaborate with Product and Professional Services to share market feedback, and ensure the proposed solution aligns to customer outcomes.
We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the Cape Town office.
Key Responsibilities
Be the go-to person in-region for technical support to the Sales team for PMX Commercial Residential Management.
Conduct solution demonstrations (remote and on-site), tailoring narratives to commercial and residential management use cases.
Lead complex client discovery sessions and workshops to capture requirements, map processes, and define success criteria.
Own the technical and solution aspects of responses to RFPs / ITTs, including clarifications and solution write-ups.
Partner with Sales on account and opportunity strategy, including qualification, value proposition, and competitive positioning, in accordance with the MEDDPICC process.
Define high-level solution architectures (including integrations, data flows, and non-functional requirements) in collaboration with Delivery and Product.
Support proof of concept (PoC) activities where required, agreeing scope, success measures, and evaluation approach.
Attend events and exhibitions, showcasing MRI solutions to the market and supporting lead follow-up with impactful technical conversations.
Maintain and continuously improve demo environments, demo scripts, and reusable digital assets (slides, videos, FAQs, proposal content).
Provide field feedback to Product teams on market needs, objections, and feature opportunities related to PMX Commercial and Residential Management.
Occasional travel within the region to support customer meetings, workshops, and events.
Skills & Qualifications
Previous experience in a client-facing role such as pre-sales or consultancy in ERP / Real Estate / Accounting software.
Experience with PMX Commercial and Residential Management.
Ability to communicate effectively and passionately about MRI solutions to both technical and non-technical audiences.
Demonstrated ability to marry business challenges and product functionality into clear value outcomes for clients and prospects.
Strong workshop facilitation skills, including discovery, requirements capture, and consensus-building with senior stakeholders.
Comfortable producing high-quality written content for proposals, RFPs/ITTs, and solution documentation.
Strong planning and prioritisation skills with the ability to manage multiple opportunities concurrently.
We’re obsessed with making this the best job you’ve ever had!
We want our teams to love working here, so we’ve created some incredible perks for you to enjoy:
We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group
Have confidence in your health with our offered Medical Aid Scheme.
Invest in our competitive Personal Pension plan and help set you up for your future.
Big on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).
Enjoy a fantastic work-life balance with 25 days of annual leave plus Public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose!
Further your professional development with our Tuition Reimbursement Schemes
Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!
About Us
From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!
Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.
We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.
At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.
Amazing growth requires amazing employees. Are you up to the challenge?
We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!
MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.
We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!