Position Overview

As a Solution Consultant, you will become a product expert, have a deep understanding of customer goals and use cases and ensure that new clients derive value from our platform. With enthusiasm and clarity, you will coach and educate our clients on how to best leverage our product, troubleshoot questions related to the platform or underlying client data and ensure that our clients are delighted by their MCI experience. We are looking for Solution Consultants who are passionate about customers and the ways in which they use technology to drive results.

We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the Cape Town office.

Responsibilities

• Understanding the purpose of the project (data extraction, data validation, integration etc)

• Importing and organizing documents / doc sorting / doc preparation on the MCI platform

• Project management / project plan creation

• Scoping custom abstraction template in order to define the MCI data points that will be utilized in the abstraction to meet the project’s requirements

• Regular cadence calls with clients throughout the course of the project implementation

• Discussing missing documents and how they will be handled in the abstraction process

• Perform quality assurance testing on abstracted data

• Setting up the Pilot/Live project on the MCI platform and creating the extraction template

• New user creation / user deactivation for clients

• Speaking directly with service provider(s) that is assigned to the project and regular cadence calls with service provider PMs during implementation

• Implementation closure – sign off from client that everything is implemented and get feedback on process

• Solution Consultants will have access to and some familiarity with the target MRI systems to which data from MCI is exported e.g. ProLease, Horizon, Qube PM and PMX client systems

• Track, manage and drive resolution of escalations with client and internal resources when encountering a problem

• Building process documentation and process optimization

• Work with the rest of the PS team to develop industry leading processes and best practices for delivering success to clients

Qualifications

• Exceptional oral and written communication skills that show enthusiasm, energy, and poise

• Comfortable in a fast-paced environment that requires strong time-management skills

• A record of success and have experience working with enterprise-level accounts

• You are exceptionally organized, detail-oriented, and process driven, and can successfully manage multiple competing responsibilities at the same time

• Ability to work with technical and functional business teams to get things done

• You love technology and understand how it's best used. Wanting to learn more about AI is a plus!

• BA/BS required; 1-2 years of work experience minimum

• Not required, but nice to have: Knowledge of APIs, machine learning, SQL, data models, non-English languages, and legal/paralegal experience

We’re obsessed with making this the best job you’ve ever had!

We want our teams to love working here, so we’ve created some incredible perks for you to enjoy:

• We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group

• Have confidence in your health with our offered Medical Aid Scheme.

• Invest in our competitive Personal Pension plan and help set you up for your future.

• Big on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).

• Enjoy a fantastic work-life balance with 25 days of annual leave plus public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose!

• Further your professional development with our Tuition Reimbursement Schemes

• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!

MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI’s high client experience standard and continuing our growth in the PropTech space.

Amazing growth takes amazing employees. Are you up to the challenge?

As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status. Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself.