About the Role

The Business Analyst plays a critical enabling role in the Digital Support & AI build-out, helping the organization collect, consolidate, and organize the data and requirements needed for strategic planning. In a rapidly evolving AI-driven environment, this role ensures that foundational information such as system inventories, process maps, data baselines, and business requirements is available, accurate, and structured so that AI, platform, and knowledge teams can act on it. This is an ideal role for someone who is analytical, organized, and interested in how AI is reshaping support operations.

What You Will Do

• Collect and consolidate baseline data on existing support processes, tools, integrations, and knowledge assets across products
• Document current-state support workflows, escalation paths, and system dependencies to identify automation and AI opportunities
• Create structured inventories of knowledge gaps, automation opportunities, and integration requirements
• Facilitate requirements-gathering sessions with stakeholders across support, product, and engineering
• Translate business requirements into clear documentation for AI, platform, and knowledge teams
• Assist with gap analysis and comparing current-state capabilities with the target AI-driven operating model
• Support AI project readiness: ensuring data, process definitions, and acceptance criteria are in place before development begins
• Maintain project documentation, decision logs, and status updates for program leadership
• Produce ad hoc analysis and reports as needed to support strategic planning and resource prioritization

What We Are Looking For

Required Experience & Qualifications

• 3+ years of experience in business analysis, operations analysis, or program coordination in a technology or support environment
• Experience documenting processes, workflows, and systems requirements
• Strong proficiency with data organization tools: Excel, Google Sheets, and similar
• Familiarity with project management tools and documentation platforms (Confluence, Jira, or equivalent)
• Experience working with cross-functional teams including engineering, product, and support
• Background in AI, automation, or digital transformation programs is a strong advantage

Skills & Competencies

• Requirements gathering: conducting structured discovery sessions and translating outputs into clear documentation
• Process mapping: documenting current-state workflows and identifying improvement opportunities
• Data collection and consolidation: organizing large, unstructured data sets into structured baselines
• Gap analysis: comparing current state to target operating models and identifying what's missing
• Communication: clear written reports and stakeholder-facing documentation
• Organizational skills: managing multiple workstreams, documentation repositories, and deadlines

Core Attributes

• Analytical and structured: processes information methodically and documents it clearly
• Highly organized: manages multiple parallel workstreams without dropping the ball
• Curious and learning-oriented: interested in AI, support operations, and how systems connect
• Collaborative: works effectively as a support function to technical and operational teams
• Detail-oriented: produces documentation that is accurate, complete, and usable

Benefits

• Career growth opportunities in a diverse and supportive work environment.
• Competitive Salary Package
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Hybrid Working Arrangement (2 days WFH)
• HMO coverage with free dependent upon hire.
• Free 24/7 access to our office gyms (Ortigas and Makati)
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Plus, additional benefits

About Us

From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!

Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.

We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.

At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.

Amazing growth requires amazing employees. Are you up to the challenge?

We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!

MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.

We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!