The Senior Operations Analyst plays a critical role in driving operational excellence through advanced data analysis, cross-functional collaboration, and process optimization. This role partners closely with Product Development, Client Success, Sales, and Client Support teams to ensure data accuracy, improve platform functionality, and proactively evaluate how product and system changes impact client experience and business operations. The Senior Operations Analyst brings strong backend system knowledge, analytical rigor, and leadership capability to support scalable, high-quality operations and successful product implementations.

RESPONSIBILITIES:

Product & Cross-Functional Collaboration

• Collaborate closely with Product Development to support product improvements, enhancements, and new functionality
• Provide data-driven insights to proactively evaluate how product changes impact client experience, user workflows, and business processes
• Partner with Client Success and Sales teams to support successful product implementations, client onboarding, and ongoing client needs
• Serve as a liaison between implantation, product, sales, and client-facing teams to ensure operational and implementation requirements are understood and addressed

Data Analysis, Auditing & Reporting

• Perform regular data audits across native platforms and enterprise tools such as Salesforce and Power BI to ensure data accuracy, consistency, and integrity
• Identify data discrepancies, gaps, and root causes, driving corrective actions and long-term solutions
• Collaborate with multiple departments to identify data and reporting needs
• Produce accurate, timely, and actionable reports and dashboards to support operational, product, and leadership decision-making

Issue Investigation & Troubleshooting

• Troubleshoot complex operational and data issues by leveraging deep insight into user workflows and backend system behavior
• Conduct in-depth research across systems and tools to identify root causes and drive effective, sustainable resolutions

Process Improvement, Implementation & Operational Excellence

• Create, document, and maintain product implementation workflows and operational processes to support consistent, scalable delivery
• Identify and implement process improvements to enhance operational efficiency, data quality, and reporting effectiveness
• Develop and maintain standardized procedures, documentation, and analytical methodologies
• Support change management efforts related to system enhancements, reporting updates, and process changes

Leadership & Mentorship

• Provide mentoring, guidance, and day-to-day leadership to implementation team members, supporting skill development and operational consistency
• Act as a subject matter expert for backend systems, workflows, and data flows
• Promote best practices in documentation, data governance, and operational discipline across the team

REQUIREMENTS:

• Bachelor’s degree in Business, Operations, Analytics, Information Systems, or a related field (or equivalent experience)
• 5+ years of experience in operations analysis, business analysis, or support operations
• Experience in Salesforce and Power BI (or similar data visualization tools)
• Strong experience working with data across multiple systems and platforms
• Advanced analytical, problem-solving, and critical-thinking skills
• Strong communication skills with the ability to translate complex findings into clear business insights

Preferred Qualifications

• Experience partnering directly with Product Development, Client Success, or Sales teams
• Experience supporting product implementations or client onboarding
• Familiarity with data governance, auditing, or operational controls
• Experience in a client-facing or support operations environment

Benefits

• Career growth opportunities in a diverse and supportive work environment.
• Competitive Salary Package
• Hybrid Working Arrangement (2 days WFH)
• HMO coverage with free dependent upon hire
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Plus additional benefits

About Us

From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!

Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.

We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.

At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.

Amazing growth requires amazing employees. Are you up to the challenge?

We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!

MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.

We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!