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Participant Care Advocate I

Navia Mexico

Navia Mexico

Legal
North America
Posted on Monday, September 18, 2023

THIS IS A REMOTE POSITION AND PREFERENCE GIVEN TO THOSE CANDIDATES RESIDING IN THE FOLLOWING STATES: AZ, CA ,CO, FL, GA, HI, IL, IN, KS, MI, MN, MO, MT, NC, ND, NE, NJ, NV, NY, OH, OR, PA, TN, TX, UT, AND WA**

Position Summary

The successful Participant Care Advocate I will be a positive, empathetic, and patient person that is passionate about giving excellent service. The purpose of this role is to service participants by educating, problem solving and advocating for the participant. Participant Care Advocate I’s take an active role in meeting our company defined service level agreements.

Essential Functions
  • Support customer questions through phone, email and other forms of service delivery
  • Able to complete 80-100 calls per day with empathy and compassion
  • Educate participants about their IRS regulated benefits
  • Basic claims processing
  • Consistently hit key performance indicator goals while embodying Navia’s core values: Nurture, Advocate, Visualize, Innovate, Amaze
  • Execute a high level of service delivery in interactions both external and internal
  • Follow best practices for sensitive HIPAA information
Requirements
  • 1 year of customer service or caretaker experience
  • Must have a great phone personality and genuinely enjoy helping people
  • Able to communicate IRS benefits conversationally in laymen terms
  • Strong oral and written communication skills
  • High attention to detail
  • Must be able to multi-task (working on administrative tasks in between phone calls)
  • Must have excellent follow through and organizational skills