This role is eligible for work from home OR in office work.Position SummaryThe successful COBRA Customer Service Rep will be a positive, empathetic, and patient person that is passionate about giving excellent service. The purpose of this role is to service COBRA and Direct Bill participants by educating, problem solving and advocating for the participant. COBRA Customer Service Reps take an active role in meeting our company defined SLAs. Essential Functions

• Support customer questions through phone, email and other forms of service delivery
• Processing of account changes such as election forms, enrollment forms, plan changes, etc.
• Follow best practices for: HIPAA, asking questions to accurately troubleshoot and assist our participants, utilizing provided resources to properly solve problems, and setting expectations with participants.
• Educate participants about their COBRA and Direct Bill benefits
• Interact with carriers on behalf of participants
• Consistently hit key performance indicator goals while embodying Navia’s core values: Nurture, Advocate, Visualize, Innovate, Amaze
• Execute a high level of service delivery in interactions both external and internal

Requirements

• 1 year of customer service experience
• Must have excellent follow through and organizational skills
• Must have a great phone personality and genuinely enjoy helping people
• Must be able to multi-task (working on administrative tasks in between phone calls)
• Able to communicate undesirable outcomes tactfully
• Strong oral and written communication skills
• High attention to detail

Starting Hourly Wage: $18/hrRemote jobs are only available in the following states: AZ, CA ,CO, FL, GA, HI, IL, IN, KS, MI, MN, MO, MT, NC, ND, NE, NJ, NV, NY, OH, OR, PA, TN, TX, UT, AND WAPowered by JazzHRhDJbM4BzMd