Position Summary

The position consists of providing call center support for the COBRA customer service team, helping to maintain COBRA customer service call metrics, and associated work.

Essential Functions

• Provide customer service to COBRA participants and callers as part of call center team
• Develop strong knowledge of COBRA regulations.
• Develop strong knowledge of COBRA software systems and administrative processes and procedures.
• Assist with data entry, eligibility updates as needed
• Integrity — Job requires being honest and ethical.
• Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
• Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
• Cooperation — Job requires being flexible and supportive in in
• helping CSR team meet stated performance standards.
• Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job
  
  

Requirements

• High school diploma or equivalent
• Customer service background, preferably with COBRA administration and insurance
• Ability to multi-task when needed to make sure all work is completed in a timely manner
  
  

Location: Overland Park Kansas

Pay: $18

Please visit our career page and apply directly: www.naviabenefits.com/workatnavia

Not all positions allow for remote work, but those that do will only be available in the following states: AZ, CA ,CO, FL, GA, IL, IN, KS, MI, MN, MO, MT, NC, ND, NE, NJ, NV, NY, OH, OR, PA, TN, TX, UT, AND WA

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