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IT Support Analyst 1

Navia Mexico

Navia Mexico

IT, Customer Service
Overland Park, KS, USA
Posted on Saturday, June 29, 2024
This position Pays $48K-$50K Per Year

This position has the option of being Hybrid
Position Summary

The IT Support Analyst I will effectively manage tickets and calls throughout their daily duties. In addition, they will help to reduce ticket counts and decrease ticket reopens with fully troubleshooting the issues and or request. This resource will maximize customer service experience with internal and external users which Navia values customer satisfaction.
Essential Functions
  • Manage ticketing queue and projects.
  • Configure equipment for New Hires & Replacement equipment.
  • Coordinate and execute IT asset lifecycle activities from requisition through disposal.
  • Assist with implementing IT efficiencies and self-service.
  • Respond to IT and end users for resolution of issues and request.
  • Perform IT Audits/governance as needed.
  • Perform imaging, Bitlocker, data recovery, and backups.
  • Maintain a clean and organized workspace.
  • Assist with management of hardware and software vendors.
  • Reviews, updates, and maintains tickets until they are closed.
  • Works closely with the IT Support Lead and ServiceDesk Manager.
  • Communicate effectively with management and internal teams.
  • Perform other related duties as assigned.
  • Windows 10 and MS OS knowledge and working knowledge of MS Office applications
  • Bitlocker
  • ManageEngine Imaging
  • Ticketing systems (JitBit)
  • Active Directory
  • O365
  • MS Teams
  • Amazon Connect