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In-Office Customer Service Representative

Navia Mexico

Navia Mexico

Customer Service
Dayton, OH, USA
Posted on Tuesday, July 2, 2024
Starting pay is $17/HR - with room to meet milestones and reach $18.50 within the first year!

If you are within 30 miles of an office location, positions will be in-office for 1 year - then eligible for a hybrid schedule

Schedule After Training Is As Follows

M-F

11a-8p EST

About the CompanyNavia is a national, consumer-directed benefits provider serving 10,000+ employers across all 50 states. The company provides comprehensive health, finance, lifestyle, and compliance solutions to employers and consumers. We take pride in offering industry-leading customer service, communications, and technology.

Founded in 1989, Navia began as Flex-Plan Services, and over the years has grown into one of the nation’s premier benefit providers. Navia offers FSA, HSA, HRA, Commuter, Lifestyle, 401K, Benefit Administration, Education, COBRA, and much more.Position SummaryThe successful Participant Care Advocate I will be a positive, empathetic, and patient person that is passionate about giving excellent service. The purpose of this role is to service participants by educating, problem solving and advocating for the participant. Participant Care Advocate I’s take an active role in meeting our company defined service level agreements.

Essential Functions

  • Support customer questions through phone, email and other forms of service delivery
  • Able to complete 80-100 transactions per day with empathy and compassion
  • Educate participants about their IRS regulated benefits
  • Consistently hit key performance indicator goals while embodying Navia’s core values: Nurture, Advocate, Visualize, Innovate, Amaze
  • Execute a high level of service delivery in interactions both external and internal
  • Follow best practices for sensitive HIPAA information
  • Stay up to date with communication coming in through multiple channels throughout the day (email, teams chats, teams channels, meetings, in house wiki, CRM, etc)
  • Follow a strict phone schedule (schedule adherence will be measured)

Requirements

  • 1 year of customer service or caretaker experience
  • Must have a great phone personality and genuinely enjoy helping people
  • Able to communicate IRS benefits conversationally in laymen terms
  • Strong oral and written communication skills
  • High attention to detail
  • Must be able to multi-task (working on administrative tasks in between phone calls)
  • Must have excellent follow through and organizational skills
  • Strong time management skills
  • Consistent attendance is a crucial part of this role and will be closely monitored and measured

Please visit our career page and apply directly: www.naviabenefits.com/workatnavia

Not all positions allow for remote work, but those that do will only be available in the following states: AZ, CA ,CO, FL, GA, IL, IN, KS, MI, MN, MO, MT, NC, ND, NE, NJ, NV, NY, OH, OR, PA, TN, TX, UT, AND WA

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