This position pays $21-$33/hr

Position Summary

The Implementation Specialist processes new clients during product delivery. He/She will
ensure the implementation projects are executed accordingly for all accounts assigned to
them. The position will support and engage employers/clients accordingly to complete the
project.

Essential Functions

• Lead all assigned clients through the application and introduction of a Navia benefits plan
• Instruct all assigned clients on the regulatory and operational nature of their benefits
• Audit the technical setup of customer information in Navia applications prior to the clients go date
• Ensure all related emails are sent to the client in a timely manner
• Ensure all related emails are saved in the appropriate location
• Ensure all related documents and files are received from the client and follow up weekly until received prior to the go-live date
• Ensure all tracking is up to date in SalesForce on a daily basis
• Respond to all client inquiries within 24 hours of receipt
• Ensure all debit cards are functioning as planned immediately after the go-live date
• Ensure all participant communications have been sent to participants prior to the go-live date
• Complete the planning, auditing and migration of data for all assigned clients

Requirements

• 1-2 years’ experience in a customer-facing role (consulting, sales support, account management). Strong planning and project management skills.
• Ability to work independently and provide leadership and guidance to both Navia and customer resources.
• Basic computer skills and ability to lead customers through demonstrations and usage of transactional Web-based applications.

Please visit our career page and apply directly: www.naviabenefits.com/workatnavia

Not all positions allow for remote work, but those that do will only be available in the following states: AZ, CO, FL, GA, IL, IN, KS, MI, MN, MO, MT, NC, ND, NE, NJ, NV, NY, OH, PA, SD, TN, TX, UT.