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Solution Specialist

Netsmart Technologies

Netsmart Technologies

This job is no longer accepting applications

See open jobs at Netsmart Technologies.
Customer Service
Overland Park, KS, USA
Posted on Thursday, December 14, 2023
Applies industry, solution, and business knowledge to guide product development in alignment with prioritized outcomes.


  • Contribute to problem and solution discovery efforts by conducting internal stakeholder and client interviews and research
  • Work closely with Engineering to ensure solutions are ultimately delivered in a timely and cost-effective manner
  • Collaborate with Support, Sales Enablement, and Product Marketing in development of feature descriptions and new release content
  • Conceptualize, prioritize, and write succinct product requirements, user stories, and acceptance criteria for one or more of our products.
  • Collaborate with UX team members, participate in end-user discovery/shadowing to gain a deep understanding of customer experience, identify, and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth
  • Engage with solution marketing to promote innovation and differentiation from competition by collecting quantitative product data and metrics through market research
  • Perform utilization analytics and invest focus in user engagement tools to consistently aim for best-in-class user delight.



  • Bachelor's degree of equivalent work experience


  • At least 5 years of consulting or software solution-related work experience
  • At least 3 years of health care information technology (HCIT) solution strategy or consulting work experience
  • Proven track record of project managing the entire lifecycle of software-related projects
  • Familiarity with market research, consumers’ behavior, and marketing techniques
  • Results-driven with great communication and collaboration skills, working effectively with cross-functional teams


Solution or product management work experience

Agile development work experience

Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.

Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart’s sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart’s third party screening provider.

If you are located in a state which grants you the right to receive information on salary range, pay scale, description of benefits or other compensation for this position, please contact to request the details to which you may be legally entitled.

All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.

This job is no longer accepting applications

See open jobs at Netsmart Technologies.