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Solution Architect- Consulting

Netsmart Technologies

Netsmart Technologies

IT
Overland Park, KS, USA
Posted on Friday, May 3, 2024
Responsible for providing expert solution knowledge, recommended implementation and maintenance best practices, and process design representing their domain of expertise

Netsmart Overview:

At Netsmart, improving care delivery isn’t just our aspiration, it’s our passion!

For more than 50 years, we’ve been a healthcare software company developing technology and providing services in the behavioral health, human services, and post-acute markets. We collaborate with organizations and partner with our clients across the care spectrum to anticipate challenges, identify obstacles and recognize new opportunities as healthcare evolves. We continuously strive to advance our Netsmart technologies and offerings beyond the EHR by embracing new technology trends that empower healthcare professionals to provide the best possible care.

Solution Architects at Netsmart:

As a Solution Architect within our consulting organization, you are tasked with leveraging your expert solution knowledge to recommend best practices for implementation and maintenance, as well as to design processes within your domain of expertise. Your role entails owning subject matter expertise, overseeing design, and ensuring the successful implementation of a particular component within the overall project. At Netsmart, we have a couple paths that Architects follow:

Clinical Solution Architect: The clinical architect oversees the clinical design of the system from start to finish during the implementation phase. Collaborating closely with clients, they pinpoint workflows and recommend optimal practices in line with industry standards. Acting as the primary source of knowledge, they guide both the project team and the client through the clinical implementation process. In this role, you'll spearhead client events, oversee clinical data gathering, recommend clinical and myAvatar best practices, analyze and design workflows, create documentation and myAvatar content, coach and mentor the solution team, mediate internal and client conflicts, and address troubleshooting and issue resolution.

Business Solution Architect: The business architect is accountable for overseeing the system's back-office functions, including patient access, billing, and remittance, throughout the implementation process. In addition to collaborating with the client to define workflows and recommend best practices based on industry standards, they undertake a myriad of common tasks. These include leading client events, driving data collection efforts, prescribing myAvatar best practices, conducting workflow analysis and design, as well as comprehensive documentation. They are also involved in myAvatar content creation, coaching and mentoring the solution team, and adeptly navigating internal and client conflicts. Furthermore, they excel in troubleshooting, issue navigation, and resolution, ensuring smooth project progression and client satisfaction.

Responsibilities:

  • Provide expertise during client engagement to deliver workflow and solution design to achieve defined benefits.

  • Responsible for guiding clients through current workflows, upgrades, system changes, enhancements, and ongoing system maintenance while considering other system integration points.

  • Critically assess client workflows and identify opportunities for integration with other solutions and potential pitfalls.

  • Act as a primary consultant for the client’s solution troubleshooting, consultation, and knowledge transfer

  • Accountable for relationships with clients to provide appropriate escalation of issues, solution knowledge, and engagement support.

  • Proactively seek to resolve escalated problems and issues using solution knowledge and expertise during installation, operation, maintenance, or testing.

  • Manage client expectations and ensure project delivery meets goals of engagement.

  • Coach, mentor and guide solution teams and new associates on recommended methodology practices and roles.

Qualifications

Required

  • Bachelor's degree or equivalent relevant work experience

  • At least 4 years of health care information technology implementation or consulting working experience

  • At least 2 years Netsmart EHR solution work experience

  • At least 1 year of project management experience

  • Ability to communicate effectively with technical, clinical and operational teams

  • Ability to document and present architecture concepts, often narrowing complex ideas to a single overview

  • Ability to build strong client relationships and delivering client-centric solutions

  • Ability to make sense of complex, high quantity and sometimes contradictory information to effectively solve problems

Preferred

  • At least 2 years Netsmart EHR solution work experience (myAvatar)

  • Onsite in Overland Park, KS

Expectations

  • Travel expected up to 20% of the time as needed

  • Position may at times require extended or irregular hours outside of traditional office hours to support clients and projects across multiple time zones and any required travel

Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.

Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart’s sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart’s third party screening provider.

If you are located in a state which grants you the right to receive information on salary range, pay scale, description of benefits or other compensation for this position, please use this form to request details which you may be legally entitled.

All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.