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Senior Operations Analysis Manager

Netsmart Technologies

Netsmart Technologies

Overland Park, KS, USA
Posted on Tuesday, May 21, 2024
The Senior Operations Analysis Manager is a crucial member of the operations team, supporting the Chief Operating Officer by providing essential financial analysis, tracking operational metrics, and documenting ROI for strategic initiatives. This role demands a strategic thinker with robust analytical skills and a solid understanding of finance and operations management.


  • Financial Analysis: Execute sophisticated financial modeling to support decision-making; analyze financial data to identify trends and project future implications, providing actionable insights to optimize performance.

  • Operational Metrics: Oversee the monitoring and reporting of key operational metrics. Develop and manage dashboards and reports that deliver accurate and timely data to senior leadership.

  • ROI Documentation: Evaluate and document the return on investment (ROI) for significant projects and initiatives, producing detailed reports that outline costs, benefits, and impacts on operations.

  • Operational Framework Oversight: Manage the development and implementation of operational frameworks to support the organization’s objectives, ensuring these are efficient, scalable, and adhere to industry best practices.

  • Project Management: Lead cross-functional teams to ensure alignment and synchronization toward agreed-upon objectives, managing key projects to completion within time and budget constraints.

  • Continuous Improvement: Identify and implement process improvements within operations. Utilize data correlation skills to review results and trends for better decision-making.

  • Collaborative Leadership: Work effectively across the organization at all levels to bring together diverse teams, fostering an environment of teamwork and ensuring that all departments are aligned with the company’s strategic goals.

  • OKRs and KPIs Adherence: Understand and ensure adherence to the organization’s Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs), integrating these metrics to drive performance and strategic alignment.

  • Capital and Operational Efficiency: Work on initiatives to enhance the efficiency and optimization of capital and operational investments, ensuring resources are utilized effectively to maximize return and achieve organizational goals.

  • Collaboration with Financial Operations: Work collaboratively with the Financial Operations team to ensure that all operational data is managed from a single source of truth, enhancing data integrity and consistency across the organization.


  • Bachelor’s degree in Business Administration, Finance, or a related field.

  • Minimum of 5 years of experience in operational analysis, financial analysis, or a similar role.

  • Demonstrated ability to manage and synthesize large datasets and extract meaningful insights.

  • Strong analytical skills and a data-driven approach.

  • Proficient in financial modeling and data analysis tools.

  • Exceptional communication and interpersonal skills, capable of working effectively across all levels of the organization.

  • Proven ability to manage multiple projects simultaneously with precision and attention to detail.


  • Master’s degree preferred

  • Experience in a senior role reporting directly to C-suite executives.

  • Industry certifications such as Certified Business Analysis Professional (CBAP) or Certified Management Accountant (CMA).

Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.

Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart’s sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart’s third party screening provider.

If you are located in a state which grants you the right to receive information on salary range, pay scale, description of benefits or other compensation for this position, please use this form to request details which you may be legally entitled.

All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.