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Medical Billing Specialist

Netsmart Technologies

Netsmart Technologies

Overland Park, KS, USA
Posted on Thursday, May 30, 2024
Responsible for providing client support on billing module and billing process inquires as well as ensuring data integrity by entering new and updated information.


  • Address and resolve basic and routine support requests specifically for billing module or billing processes
  • Diagnose and resolve standard client questions or problems over the telephone or internet. Adhere to Netsmart processes and best practices.
  • Escalate support requests as required.
  • Enter quality information into tracking systems and contribute to knowledge bases and documentation.
  • Provide solution or process training to clients including assistance with data setup and testing
  • Prepare new or complex source data for payer or billing configurations and complete entry into client systems.
  • Verify entered data by reviewing, correcting, testing, or troubleshooting
  • Complete various medical billing projects, including training of internal teams and external clients on billing modules, solution functionality, billing process setups, or other projects as assigned.


  • High school diploma or GED or equivalent required.
  • Demonstrate strong customer service skills including de-escalation, empathy, and sense of urgency in resolving concerns.
  • Excellent written and verbal communication skills.
  • Proficiency in Microsoft Office products, specifically Excel, Word and Outlook.


  • Experience with high-level in-bound calling
  • Healthcare solution support experience
  • Healthcare billing workflow experience
  • Strong documentation and data gathering skills

Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.

Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart’s sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart’s third party screening provider.

If you are located in a state which grants you the right to receive information on salary range, pay scale, description of benefits or other compensation for this position, please use this form to request details which you may be legally entitled.

All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.