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Senior Field Services Technician (On Site - Cleveland, OH)

Netsmart Technologies

Netsmart Technologies

Posted on Wednesday, July 3, 2024
Responsible for installation, modification, and repairs to personal computer hardware and software systems, and provides technical assistance and training to system users.


  • Provide surveillance, management, and event notification of the network infrastructure. Coordinate and/or escalate network issues to appropriate engineering team or carrier.
  • Interface with end users to independently resolve problems concerning system functions
  • Troubleshoot and solve problems related to PC hardware and software.
  • Update customers regularly on ongoing trouble tickets and provide full report of issues.
  • Administer Active Directory, Backup/Recovery Services, Anti-Virus environment, WSUS.
  • Interface with Server and Network engineering teams to troubleshoot and solve issues as well as implement IT projects
  • Participate with project teams to implement or troubleshoot defined technical activities.


  • High school diploma or GED
  • At least 5 years of technical support experience
  • Strong analytical and problem-solving skills
  • Experience with Windows Operating systems and Office suite
  • Experience with ticket and management systems
  • Experience removing computer viruses
  • Experience with LAN/WAN technologies and topologies
  • Organization skills to balance and prioritize work


  • Associates or Bachelor’s degree
  • Current Microsoft certification
  • Current A+ / Network+ certification
  • Citrix technologies experience
  • Experience with cloud servers or hosted systems


  • Ability and willingness to participate in an alternate work schedule which might include non-traditional hours (i.e. shifts) or workdays (i.e. more than 8 hours per day or less than 5 days per week)
  • This job operates in a professional office environment. The ability to remain in a stationary position for continuous periods as well as the ability to move about the office (attending meetings, accessing files/storage, office equipment, computers and other office productivity devices, etc.) is required.
  • The ability to position self to maintain equipment, including under tables and desks is required. No heavy lifting is expected, though occasional exertion of about 25 lbs. of force (e.g., picking up and carrying computer equipment) may be required.
  • The ability to frequently communicate with internal, external and executive personnel and exchange accurate information is required.

Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.

Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart’s sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart’s third party screening provider.

If you are located in a state which grants you the right to receive information on salary range, pay scale, description of benefits or other compensation for this position, please use this form to request details which you may be legally entitled.

All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.

Netsmart's Job Applicant Privacy Notice may be found here.