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System Support Specialist

Netsmart Technologies

Netsmart Technologies

Customer Service
Overland Park, KS, USA
Posted on Wednesday, July 3, 2024
  • Administer and troubleshoot multi-site Linux/UNIX and Windows-based Netsmart application environments for both turn-key and cloud clients.
  • Work directly with clients to resolve issues and provide guidance on system-level best practices.
  • Previous experience with monitoring systems through automation tools/dashboards
  • Understanding of enterprise database systems such as MS-SQL, Intersystems’ Caché, and Oracle.
  • Working knowledge of IT standards, concepts, best practices, and procedures—relies on knowledge, experience, and judgment to plan and accomplish goals.
  • Complete various documentation assignments, as assigned by departmental management or team leaders, including white papers, work instructions, wiki articles, client documentation, site sheets, knowledge base articles, purchased product documentation, client communication, and other document types.
  • Provide exceptional customer service to Netsmart customers including rapidly responding to customer inquiries, addressing customer complaints, escalating customer issues to departmental leadership, and providing follow-up communications per departmental guidelines.
  • Work within the HIPAA and ISO 27000 series security and privacy governess models in implementing and securing client environments.

Qualifications

  • Certification or equivalent relevant work required.
  • Must possess creative problem-solving skills.
  • Demonstrates strong quantitative, analytical, and conceptual thinking skills.
  • Must work well within a time-sensitive environment.
  • Strong communication skills, with fluency in written as well as verbal English essential.
  • Works well under pressure.
  • Must possess creative problem-solving skills.
  • Demonstrates strong quantitative, analytical, and conceptual thinking skills.
  • Must work well within a time-sensitive environment.
  • Strong communication skills, with fluency in written as well as verbal English essential.

Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.

Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart’s sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart’s third party screening provider.

If you are located in a state which grants you the right to receive information on salary range, pay scale, description of benefits or other compensation for this position, please use this form to request details which you may be legally entitled.

All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.

Netsmart's Job Applicant Privacy Notice may be found here.