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Director, QA

Netsmart Technologies

Netsmart Technologies

Quality Assurance
Great River, NY, USA
Posted on Tuesday, July 9, 2024

Job Summary:

The Netsmart Director, QA is responsible for the productivity and quality delivery of Netsmart programs assigned. Provides technical leadership for Netsmart Solutions across multiple products driving quality assurance processes via the SDLC and DevOps functions with direct hiring, development, and coaching of Associates. They are recognized as technology quality and solution visionary within the organization. This position works closely with all levels of Engineering, Cloud Hosting, Client Support, Consulting, and Client engagement.

Essential Duties and Responsibilities:

  • Provide cross-functional technical leadership, coaching and guidance to leaders across the software development organization, including direct management and leadership for a quality assurance team.
  • Maximize the capability and capacity of resources to deliver high quality solutions with a high functioning and accountable engineering test team.
  • Strategize for and set business operational objectives, business requirements, roadmap assistance while overseeing the completion of department goals, strategies, and financial budgets.
  • Effectively and routinely produce, review, manage to, and control operational and quality metrics and status. This is including but not limited to queue churn, trending, resource utilization, risk assessment and mitigation, project initiatives, and department-related data elements.
  • Make timely and effective decisions to ensure the team is prepared to deliver solutions on a strategic roadmap not just for the short-term
  • Identify, lead, and gain adoption of cross-functional change initiatives, challenging the status quo, and develop strategies to support change in engineering and test processes, framework, tooling, and strategy.
  • Accountable for ensuring the capability and capacity of the team to advance and leverage the latest in programming languages, industry standards and software development methodologies.
  • Become a trusted advisor for executive leaders across the company.
  • Maintain knowledge of industry and departmental standards, policies and procedures, and movement to evaluate any strategic initiative impacts.



  • Requires a Bachelor’s degree in Computer Information Systems or Computer Science or equivalent combination of experience and education.

Specialized Knowledge

  • Must be able to read, understand, and develop code for web-based programming. This may include AWS, .Net, Java, ASP, HTML, SQL and .Net languages.
  • Must understand general programming standards, operating systems, workflow cycles, development life cycle, and terminology.
  • Requires a general understanding of business operations, business terminology, and business communications.


  • 10+ years programming leadership experience building web based enterprise software products leveraging C#, ASP.NET, & SQL, or specialized training combined with experience.
  • Must demonstrate an ability to see the broader picture of impact of developed processes.
  • Must understand development industry standards and practices.
  • Must be able to demonstrate individual and team work effort in collaborative processes.
  • Understanding of Object Oriented Programming

Skills and Abilities

Skills Preferred

  • Experience performing and managing manual and automated test validation against secure, scalable and highly available web and mobile applications, large-scale distributed systems across technical stacks that use varying architectures such as: microservices, serverless architecture, or service-oriented.
  • Experience working with a distributed workforce in varying time zones
  • Experience with a variety of testing tools and frameworks: Selenium, Cucumber, Appium, JMeter, Postman, AWS, Lambda, AI Integration, BitBucket, TestNG, DevOps tools.
  • Prior programming skills.
  • Understanding of healthcare systems with focus in areas such as; medication management, claims processing, etc.

Other Skills

  • Requires the interpersonal skills to interact and collaborate with a wide variety of internal personnel. May interact with outside customer or mentor less experienced engineers.
  • Requires the ability to work independently and self-initiate to test, troubleshoot, meet department deadlines, build proof-of-concepts, and learn industry and products as necessary.
  • Requires the verbal skills to probe and ask questions to ensure understanding of requirements, participate in teams, and communicate technical issues to non-technical personnel.
  • Requires the ability to read and interpret technical documents and write a variety of business and technical documents, including business plans and proposals.
  • Requires strong presentation skills, to every level of internal and external organization.


Up to 10% domestic travel is expected for this position. This requirement may vary depending on location, and could be up to 25%.

Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.

Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart’s sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart’s third party screening provider.

If you are located in a state which grants you the right to receive information on salary range, pay scale, description of benefits or other compensation for this position, please use this form to request details which you may be legally entitled.

All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.

Netsmart's Job Applicant Privacy Notice may be found here.