Lead team accountable for managing day-to-day billing processes and procedures for assigned clients to ensure optimal outcomes for the financial health of both Netsmart and our clients.

Are you a natural leader with a passion for driving results in a fast-paced healthcare environment? We’re seeking a Revenue Cycle Management (RCM) Team Lead to oversee a team of billing professionals supporting addiction treatment centers. In this role, you’ll serve as a key liaison between your team, leadership, and clients, ensuring operational excellence, client satisfaction, and timely revenue generation.

This is a high-impact role ideal for someone who thrives in a dynamic environment, can pivot quickly, and brings a strong background in medical billing and team leadership.

Key Responsibilities

• Lead, coach, and develop a team of approximately 6 associates to meet performance goals and foster a collaborative, high-performing culture.
• Serve as the primary point of contact for client escalations, ensuring timely and effective resolution while maintaining strong client relationships.
• Monitor and manage key revenue cycle metrics including Days in A/R, A/R aging, denial rates, and credit balances.
• Collaborate with leadership to forecast staffing needs based on work volume and trends.
• Drive continuous improvement by identifying performance gaps and implementing KPI improvement plans.
• Support reporting needs through Excel, including regular and ad hoc reports for internal and client-facing use.
• Ensure team productivity, quality, and compliance standards are consistently met.
• Promote a culture of accountability, adaptability, and client-first thinking in a rapidly evolving billing environment.

Required Qualifications

• High school diploma or GED.
• Minimum 2 years of customer service experience.
• At least 2 years of experience in medical billing, cash posting, and charge entry.
• Proficiency in Microsoft Office Suite, especially Excel, Outlook, and Word.
• Strong understanding of the behavioral health or post-acute healthcare industry.
• Knowledge of medical billing compliance regulations and payer reimbursement methodologies.

Preferred Qualifications

• Experience managing escalations and resolving complex client issues.
• Medical coding certification (e.g., Certified Professional Coder – CPC).
• Familiarity with revenue cycle KPIs and analytics.
• Proven people management experience, including coaching, performance management, and career development planning.

Work Expectations

• Comfortable working remotely and using virtual collaboration tools.
• Able to perform duties involving extended periods of computer use, sitting, and phone communication.

Skills for Success

• Develops Talent – Invests in team growth and development aligned with organizational goals.
• Directs Work – Provides clear direction, delegates effectively, and removes barriers to success.
• Builds Effective Teams – Fosters collaboration and leverages diverse perspectives to achieve results.
• Communicates Effectively – Tailors communication to different audiences with clarity and purpose.
• Action-Oriented – Tackles challenges with urgency, energy, and a solutions-focused mindset.

Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.

Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart’s sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart’s third party screening provider.

If you are located in a state which grants you the right to receive information on salary range, pay scale, description of benefits or other compensation for this position, please use this form to request details which you may be legally entitled.

All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.

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