The Senior Site Reliability Engineer (SRE) will serve as a senior technical contributor, responsible for advancing observability and operational maturity across hundreds of application teams. This is not a product deployment or configuration role. The SRE will work directly with application engineers and external infrastructure partners to implement distributed tracing, profiling, structured logging, and metrics collection strategies that support reliability at scale.
This role requires strong software engineering fundamentals, deep knowledge of observability tooling, and the ability to work across a wide range of technology stacks and organizational boundaries. The ideal candidate is comfortable with high ambiguity, varied application environments, and time-sensitive incident response involving external stakeholders.

Responsibilities

• Partner with application teams to implement observability best practices: distributed tracing, profiling, structured logging, and metrics collection
• Support instrumentation and telemetry integrations across legacy and modern architectures
• Implement and support enterprise observability platforms, including Grafana, Zabbix, Splunk, and related tooling
• Build and maintain centralized dashboards and alerts to improve monitoring quality and reduce operational noise
• Collaborate with development teams and vendors to define SLIs, SLOs, and alert thresholds for key services
• Participate in on-call rotations and serve as an escalation point during complex incidents involving external partners
• Lead and contribute to post-incident reviews with a focus on observability gaps, telemetry accuracy, and long-term remediation
• Create and maintain documentation, templates, and onboarding materials for standardized observability integration
• Provide mentorship to mid-level engineers and guide application teams through complex observability challenges

Required Qualifications

• 5+ years in Site Reliability Engineering, DevOps, or Infrastructure Engineering roles supporting production systems
• Strong software development experience in Python, Go, Java, or C#
• Demonstrated success implementing observability solutions in production environments
• Hands-on experience with Grafana, Zabbix, Splunk, OpenTelemetry, or comparable tools
• Deep understanding of telemetry data structures (logs, metrics, traces) and their use in troubleshooting distributed systems
• Experience participating in incident response and remediation
• Strong communication skills and ability to work directly with third-party vendors and managed service providers

Preferred Qualifications

• Experience supporting observability in mixed technology environments (.NET, Linux, Windows Server, Kubernetes, monoliths and microservices)
• Familiarity with CI/CD systems and Git-based workflows
• Familiarity with OpenTelemetry Collector and custom instrumentation patterns
• Experience onboarding large application portfolios into centralized observability platforms
• Understanding of operational SLIs/SLOs and alerting strategies across heterogeneous systems

Additional Information

• This role does not include primary application deployment, configuration management, or release engineering duties
• Participation in an on-call rotation is required

Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.

Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart’s sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart’s third party screening provider.

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