We are seeking a skilled and experienced IT Support Engineer to join our IT Operations team. In this role, you will attend to day-to-day support operations and ensure optimal performance of our internal IT infrastructure and services.

Key Responsibilities

• Provide Level 1 and Level 2 support for end-users across hardware, software, and network and AV equipment issues.
• Set up, configure, and maintain laptops, desktops, printers, and other IT equipment. Oversee software deployments, security patches, and updates.
• Manage and maintain company-wide Windows, macOS, and Linux systems.
• Administer and support Active Directory, Microsoft 365, AWS, and other core enterprise applications.
• Maintain IT asset inventory and lifecycle documentation.
• Ensure security best practices, antivirus, and endpoint protection are enforced.
• Participate in IT audits, compliance checks, and business continuity planning.

Requirements

• 2-4 years of hands-on IT support experience in a small to mid-scale organization.
• Strong knowledge of Windows Server, Linux, macOS, and system imaging tools.
• Experience with Active Directory, Office 365, Azure AD, VPNs, firewalls, and networking (LAN/WAN, DNS, DHCP).
• Familiarity with ticketing systems (e.g., Jira, ServiceNow, Zendesk).

Preferred Qualifications

• Experience supporting remote and hybrid work environments.
• Knowledge of scripting (e.g., PowerShell, Bash) is a plus.
• Exposure to SaaS platforms, cloud services, and remote management tools (e.g., Intune, JAMF, TeamViewer, AnyDesk).

Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.

Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, which is provided at Netsmart’s sole expense.