Provides direction and leadership for Netsmart Solutions driving quality assurance processes via the SDLC and DevOps functions. This position works closely with all levels of Engineering, Cloud Hosting, Client Support, Consulting, and Client engagement. This role is onsite 5 days a week in our Overland Park, KS office.

Responsibilities

• Provide technical leadership, coaching and guidance to team of software QA professionals.

• Maximize the capability and capacity of resources to deliver high quality solutions on time and within scope.

• Identify opportunities to practice and champion continuous improvement through projects, productivity assessments and other metric-driven insights.

• Manage to, and report on operational metrics, quality metrics, and delivery status. This is including but not limited to queue churn, trending, resource utilization and planning, defect escape rates, test coverage, risk assessment and mitigation, project initiatives, and department-related data elements.

• Make timely and effective decisions to ensure the team continues to move forward while balancing current and future roadmap objectives

• Lead change initiatives and develop strategies to support change in engineering and QA processes and strategy

• Accountable for resources’ ability to improve knowledge and skills required for quality assurance teams to advance and leverage the latest in frameworks, industry standards and testing methodologies.

• Responsible for establishing and managing to financial budgets

• This position may require availability outside of standard business hours.

Qualifications
Required

• Bachelor’s degree or equivalent relevant experience

• At least 5 years of technical experience in testing, test automation or software development

• At least 3 years of large, complex project management experience

• At least 2 years of leading a team of technical staff

• At least 2 years of experience with full lifecycle development/ or testing using Agile methods

Preferred

• Experience performing and managing manual and automated test validation against secure, scalable and highly available web and mobile applications, large-scale distributed systems across technical stacks that use varying architectures such as: microservices, serverless architecture, or service-oriented.

• Understanding of cloud-based SaaS architectures – involves test considerations for elastic solutions, distributed state, availability, scalability, etc.

• Excellent analytical, design and troubleshooting skills

• Experience driving ongoing load and stress testing solutions to deliver a scalable and reliable solution.

• Understanding of healthcare systems with focus in areas such as; medication management, claims processing, etc.

Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.

Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart’s sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart’s third party screening provider.

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All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.

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