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Technical Writer



Marketing & Communications, IT
Posted on Monday, May 20, 2024

Senior Technical Writer


ABOUT THE OPPORTUNITY: We are looking for a full-time Senior Technical Writer to document products and solutions and work as part of a talented global team. This writer should have proven experience with technologies and be a true leader and user advocate.



  • Works as part of a Technical Documentation team and follows department guidelines and editorial standards
  • Participates in both major product releases and minor releases and updates
  • Researches, outlines, writes, and edits new and existing content with minimal supervision including online help, solution guides, and others
  • Content management within MadCap Flare
  • Independently gathers information from subject matter experts
  • Provides content review for other team member’s work to ensure accuracy and completeness of content
  • Serves as a mentor to other team members
  • Works on custom projects or special documentation requests, as needed
  • Analyzes the requirements stated in the product management documents, plan, create and manage related Doc tasks in Azure DevOps, keeping them on track
  • Communicates closely with the development teams, Quality Control (QC/QA), product management, User Experience (UX), design, and product marketing teams
  • Attends meetings and demos, arrange interviews with Subject Matter Experts (SMEs), attends virtual meetings with colleagues globally
  • Prepares illustrations including screenshots and architecture diagrams


  • Bachelor’s degree
  • 5+ years’ experience developing technical documentation for a software/technology company
  • Fluent in writing and speaking English



  • Experience working as a technical writer for a software/technology company
  • Superior writing and communication skills
  • Good interpersonal and organizational skills
  • Ability to analyze, understand, and advocate for the needs and expectations of the target audiences
  • Ability to collect information from various sources, analyze your findings, and organize content in a structured, coherent manner
  • Ability to translate complicated technical concepts into user-friendly texts
  • A team player and self-motivated quick learner, ready to explore new technologies and solutions

Technical and Technical Writing Skills

  • Understanding of software concepts
  • Strong working knowledge of content development
  • Familiarity with style guides
  • Solid usability experience
  • Familiarity with using an authoring tool, such as MadCap Flare
  • Familiarity with a task management tool, such as Azure DevOps
  • Experience gleaning information from subject matter experts

Application Skills

  • Authoring tool (specifically MadCap Flare)
  • Screen capture tools (such as TechSmith Snagit)