Senior Technical Writer

Description

ABOUT THE OPPORTUNITY: We are looking for a full-time Senior Technical Writer to document products and solutions and work as part of a talented global team. This writer should have proven experience with technologies and be a true leader and user advocate.

Requirements

PRIMARY DUTIES:

• Works as part of a Technical Documentation team and follows department guidelines and editorial standards
• Participates in both major product releases and minor releases and updates
• Researches, outlines, writes, and edits new and existing content with minimal supervision including online help, solution guides, and others
• Content management within MadCap Flare
• Independently gathers information from subject matter experts
• Provides content review for other team member’s work to ensure accuracy and completeness of content
• Serves as a mentor to other team members
• Works on custom projects or special documentation requests, as needed
• Analyzes the requirements stated in the product management documents, plan, create and manage related Doc tasks in Azure DevOps, keeping them on track
• Communicates closely with the development teams, Quality Control (QC/QA), product management, User Experience (UX), design, and product marketing teams
• Attends meetings and demos, arrange interviews with Subject Matter Experts (SMEs), attends virtual meetings with colleagues globally
• Prepares illustrations including screenshots and architecture diagrams

BASIC QUALIFICATIONS:

• Bachelor’s degree
• 5+ years’ experience developing technical documentation for a software/technology company
• Fluent in writing and speaking English

PREFERRED SKILLS:

General

• Experience working as a technical writer for a software/technology company
• Superior writing and communication skills
• Good interpersonal and organizational skills
• Ability to analyze, understand, and advocate for the needs and expectations of the target audiences
• Ability to collect information from various sources, analyze your findings, and organize content in a structured, coherent manner
• Ability to translate complicated technical concepts into user-friendly texts
• A team player and self-motivated quick learner, ready to explore new technologies and solutions

Technical and Technical Writing Skills

• Understanding of software concepts
• Strong working knowledge of content development
• Familiarity with style guides
• Solid usability experience
• Familiarity with using an authoring tool, such as MadCap Flare
• Familiarity with a task management tool, such as Azure DevOps
• Experience gleaning information from subject matter experts

Application Skills

• Authoring tool (specifically MadCap Flare)
• Screen capture tools (such as TechSmith Snagit)