Our Opportunity:

The Accounts Receivable Analyst will be reporting directly to the Revenue Manager and provides administrative support to ensure the success of the Accounts Receivable department. The associate will collect on accounts receivables spending a large part of the day contacting customers via phone and post daily cash collected as needed to open receivables. The Accounts Receivable Analyst must demonstrate confidence and professionalism in all communications with customers.

What You’ll Do:

• Analyst has overall responsibility for a receivable portfolio
• Post daily cash as needed to outstanding invoices and reconciling bank statements daily
• Independently plan, analyze and carry out collection of past due accounts
• Monitor and collect data to assess accuracy and integrity on customer record; analyze data; ensure compliance with applicable rules, regulations, and systems of internal control; interpret and evaluate results, prepare documentation for reporting to manager.
• Conduct timely research, analysis and decision making for resolution of deductions and disputed items, short/over-payments
• Reconcile accounts in timely manner; analysis of transactions and initiate credits and adjustments to accounts, as well as accurate clearing of corresponding credits and debits
• Identify and resolve order-to-cash root cause issues that impede invoicing, collections and deduction resolution. Includes initiating and driving cross functional resolutions.
• Review orders on credit hold and personally take appropriate action to ensure delivery dates met
• Initiate and maintain complete, accurate and updated records of contacts, collection activities and account reconciliations
• Active participation with driving results to meet individual, team and department objectives
• Ongoing process improvement focus, making recommendations and participating and or leading implementations to improve department efficiency
• Establish and maintain strong working relationships with customers and other functional groups at all levels including executive decision makers
• Keep management apprised of unusual or non-standard issues and escalate when appropriate
• Provide coverage during hours of responsibility for internal and external customers
• Month end processes such as reconciling bank accounts and balancing AR ledger to balance sheet and provide commentary as needed.
• Preparing materials to present to managers.
• Coordination and assisting customers in case of billing and credit problems.
• Journal entries between subsidiaries as needed for applying cash to appropriate AR general ledger.
• Other tasks/projects as needed

Qualifications and Experience required:

• BA/BS in related discipline highly preferred or equivalent experience
• Minimum 3-5 years high volume collections and deductions experience
• Experience in Software or Technology industry is desired
• Exceptional Microsoft Excel skills are required; including pivot tables, vlookups, formula building and sorting of data
• Positive and energized work attitude with a sense of urgency, strong work ethic and eager to learn and grow in a fluid and changing environment
• Demonstrated ability to adapt and work in a very ambiguous and growing environment
• Attention to detail without losing focus of the “big picture”
• Ability to thrive in a fast paced, ever-changing environment with the ability to stay focused and quickly achieve closure
• Excellent problem solving and negotiation skills required.
• Proven ability to own complex portfolios

• Communication skills require strong business writing skills and the ability to effectively articulate with discussions, proposals and negotiations in a persuasive manner
• Ability to maintain a high level of accuracy in performing all essential duties
• Strong interpersonal skills and ability to work in a team environment
• Knowledge of NetSuite and Salesforce is a plus