About Us

At Netwrix, our mission is to revolutionize data security by placing identity at the core - providing unparalleled visibility and control. Engineered and supported by over 900 highly talented, motivated employees and hundreds of trusted partners in nearly every geography, Netwrix solutions are relied upon daily by security professionals across more than 13,500 organizations in over 100 countries around the world.

Over the past two decades, Netwrix has expanded its market presence through innovation, organic growth, and strategic acquisitions, and are proud to be backed by renowned private equity firms, TA Associates and Centerbridge Partners. Netwrix maintains a global presence, fostering a remote-first work environment while encouraging and facilitating frequent face-to-face interaction with colleagues, customers, and partners.

Position Overview

We are seeking a Salesforce Administrator with three to five years of Salesforce experience whose top priority is triaging and resolving user tickets. This role is service oriented and centers on timely intake, investigation, resolution, and documentation. Core administration tasks will be handled as capacity allows and under guidance from senior team members. Familiarity with Salesforce CPQ is preferred along with working knowledge of Agile practices.

This is a hybrid role with 3 days a week onsite in our Kraków office.

Responsibilities

Support Tickets and User Triage

• Serve as the first line responder for Salesforce tickets with clear service level targets for response and resolution
• Triage requests, confirm scope and priority, reproduce issues, and gather logs, screenshots, and record links
• Resolve common user issues including access, profiles, permission sets, page layouts, list views, validation errors, reports, dashboards, and basic data updates
• Document steps to resolution, root cause, prevention recommendations, and any workarounds in the ticketing system
• Escalate complex issues with precise reproduction steps, expected and actual results, and business impact
• Create and update knowledge base articles, quick guides, and how to content
• Monitor queues, communicate status and next steps, and close tickets with clear notes and user confirmation
• Analyze ticket trends, propose small enhancements to reduce recurring issues, and provide regular summaries of volumes and themes

Core Administration

• Create and maintain users, permission sets, profiles, role hierarchy, and login access policies
• Manage page layouts, Lightning record pages, compact layouts, list views, and app visibility
• Build and maintain reports and dashboards for Sales, Support, and Operations
• Administer queues, assignment rules, escalation rules, and basic case management
• Support release readiness, sandbox housekeeping, and change tracking under senior guidance
• Follow established governance standards, documentation templates, and naming conventions

Configuration and Basic Automation

• Configure custom fields, picklists, formula fields, record types, page layouts, and Lightning record pages
• Build simple Flows for straightforward automation such as field updates, defaulting values, and simple screen flows that follow established standards
• Retire remaining Workflow Rules and Process Builder items under senior guidance
• Create validation rules and duplicate management rules aligned to data standards

Data Quality and Operations

• Execute data imports and updates using approved tools with templates, pre validation checks, and post validation reports
• Maintain data hygiene through deduplication, picklist standardization, and exception reports
• Assist with integration monitoring tasks and escalate errors with clear context

CPQ Support preferred

• Assist with product, price book, and rules updates following documented procedures
• Support quote line troubleshooting and template adjustments
• Create CPQ focused reports and dashboards
• Escalate non standard CPQ configuration changes to senior admins or developers with detailed reproduction steps

Agile Collaboration

• Participate in backlog refinement, sprint planning, daily standups, and retrospectives
• Translate tickets into user stories with clear acceptance criteria and test steps
• Deliver small enhancements within sprint commitments and keep documentation current in the ticketing system

Qualifications

• Three to four years of hands on Salesforce administration experience
• Salesforce Certified Administrator required or obtained within the first three months
• Experience supporting users through a ticketing system with defined service levels
• Working knowledge of Lightning Experience, core Sales Cloud or Service Cloud features, and basic Flow building
• Familiarity with Salesforce CPQ preferred
• Understanding of Agile practices and collaboration in English
• Proficiency with data tools such as Data Loader and managing CSV templates
• Strong troubleshooting, communication, and documentation skills with the ability to collaborate across time zones

Our Values

At Netwrix, our values guide every action:

• Next-Level Customer Focus -Customers first, always. We listen, protect, and go the extra mile— because their success is our mission.
• Excellence - We set high standards and take pride in delivering exceptional results. We celebrate wins, seek constant improvement, and address shortcomings professionally.
• Transparent Ownership - We celebrate our successes, own up to our mistakes, communicate openly, and face challenges head-on with a genuine commitment to doing the right thing.
• Winning with Clear Thinking - We value clarity, find straightforward solutions to complex problems, and make swift, effective decisions.
• Relentless Innovation - We continually seek better ways to serve our customers and stay ahead. We foster creative thinking, and we embrace new approaches.
• Industry-Leading Expertise - We take pride in our expertise and continuously seek to learn and share knowledge, striving to be the trusted experts our customers rely on.
• eXceptional Together - We believe in the power of collaboration and diverse perspectives. By valuing each other’s strengths, we achieve outcomes that surpass individual contributions.

Join us in a culture where integrity, respect, and hard work are foundational. Be part of a team dedicated to making a lasting impact.

Why You’ll Love Working at Netwrix

• Competitive Health Benefits
• Continuous Learning and Development Opportunities
• Team-Oriented, Collaborative, and Innovative Work Environment
• Regular Company Town Halls to Keep You Informed
• Opportunities for Career Growth and Advancement

We pride ourselves on a culture that truly values employee input across various backgrounds and experiences. We look forward to welcoming new talent who can help us further our mission.

Netwrix Corporation and its wholly owned subsidiaries are Equal Opportunity Employers (EEO) and welcome all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

Please let us know if you require any accommodation.