Software Engineer II (Advanced Resolution Team)
PDI Technologies
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See open jobs at PDI Technologies.See open jobs similar to "Software Engineer II (Advanced Resolution Team)" TA Associates.Software Engineering
Southampton, UK
Posted 6+ months ago
At PDI Technologies, we empower some of the world's leading convenience retail and petroleum brands with cutting-edge technology solutions that drive growth and operational efficiency.
By “Connecting Convenience” across the globe, we empower businesses to increase productivity, make more informed decisions, and engage faster with customers through loyalty programs, shopper insights, and unmatched real-time market intelligence via mobile applications, such as GasBuddy. We’re a global team committed to excellence, collaboration, and driving real impact. Explore our opportunities and become part of a company that values diversity, integrity, and growth.
Role Overview
We are looking for enthusiastic, motivated, and self-driven individuals, looking to join a dynamic role in our development team. The ideal candidate will be working in a fast-paced environment, so you must be flexible and be able to multi-task between resolving support issues and working on projects to meet companies’ goals. This individual would need to liaise with the Support teams to understand delivery related issues and strategically analyze application-level issues while keeping in mind the current functionality of the application.
If this sounds like something that interests you, then we have a great opportunity for you: join our PDI family and work closely with other talented PDI engineers to deliver solutions that delight our customers every day!
Key Responsibilities
- Technical Support & Case Management
- Provide on-call support during evenings, weekends, and holidays as required.
- Monitor and manage new cases in the support queue (specific responsibilities vary by team/product).
- Handle case escalations from teammates and other departments.
- Act as a liaison between customers and internal teams to ensure seamless issue resolution.
- Software Issue Resolution & Documentation
- Troubleshoot, test, and validate software issues, ensuring prompt resolution with due urgency.
- Maintain thorough documentation of all software solutions.
- Identify root causes of issues to minimize recurrence.
- Continuous Improvement & Knowledge Sharing
- Develop subject matter expertise in software and industry-specific knowledge.
- Create and update Standard Operating Procedures (SOPs) and troubleshooting guides.
- Collaboration & Training
- Work closely with Support Level I, Level II, and development teams to transfer technical knowledge.
- Participate in ongoing training, skill development, and knowledge-sharing initiatives.
- Software Development &Monitoring
- Develop, enhance, and maintain troubleshooting scripts.
- Work with engineering teams to address top support needs, improving customer experience and reducing recurring issues.
- Monitor application performance and availability, proactively identifying potential concerns.
- Analyze case history to identify trends and problem areas within the application.
Qualifications
- Education & Experience
- Bachelor’s degree in Computer Science, Information Systems, or a related field.
- 3-5 years of experience in software development, maintenance, or technical support within a software product development environment.
- Technical Skills
- Proficiency in SQL, databases, and quality assurance methodologies.
- Knowledge of programming languages such as Java, C, C#, HTML, JavaScript, and Delphi is a plus.
- Familiarity with ADO (Azure DevOps) is beneficial.
- Experience using issue-tracking systems is a plus.
Behavioral Competencies
- Ensure accountability
- Manages Complexity
- Optimizes work processes
- Communicate effectively
- Collaborates
PDI is committed to offering a well-rounded benefits program, designed to support and care for you, and your family throughout your life and career. This includes a competitive salary, market-competitive benefits, and a quarterly perks program. We encourage a good work-life balance with ample time off [time away] and, where appropriate, hybrid working arrangements. Employees have access to continuous learning, professional certifications, and leadership development opportunities. Our global culture fosters diversity, inclusion, and values authenticity, trust, curiosity, and diversity of thought, ensuring a supportive environment for all.
This job is no longer accepting applications
See open jobs at PDI Technologies.See open jobs similar to "Software Engineer II (Advanced Resolution Team)" TA Associates.