About PDQ

PDQ, founded in Salt Lake City, UT, makes device management simple, secure, and Pretty Damn Quick through our products Deploy, Inventory, Connect, Detect, SimpleMDM and SmartDeploy. IT teams use our products to reduce complexity, improve efficiency, and enhance control in their unique environments. We are backed by TA Associates and Berkshire Partners, top-tier global private equity firms.

PDQ's Core Values: Honesty, Ownership, Collaboration and Improvement

Job Description

Before you apply, please note:

• This full-time role is based in Salt Lake City, UT, within commuting distance of our South Salt Lake City headquarters.

As a Strategy & Operations Associate, you’ll drive strategic initiatives across our product portfolio, reporting directly to the Senior Director of Operations & Strategy. Your work will focus on pricing, product launches, customer experience, cross-sell initiatives, and exploring new channels or industries. This role is pivotal in understanding the impact of our strategies on product adoption and business growth.

As a product-led growth company with a dual sales-led and self-serve motion, your ability to diagnose, own, and resolve onboarding barriers will be critical to our success.

Who You Are

• 2+ years of experience in technology (B2B SaaS), management consulting, corporate strategy, or private equity
• Ownership: Proactive, organized, and accountable, with a focus on delivering results and driving customer engagement.
• Honesty: Transparent, empathetic, and have integrity in all interactions Collaboration: Skilled at working cross-functionally and foster a culture of collaboration. Excellent oral and written communication skills
• Improvement: A strong work ethic, attention to detail, and a desire to learn and grow.
• Strong analytical, critical reasoning, and creative problem-solving skills
• Self-starter, with demonstrated perseverance or initiative to grow
• Undergraduate or graduate degree, with an exceptional academic record

What You'll Be Doing

• Diagnose barriers to customer activation/engagement and operationalize solutions
• Identify customer journey improvement opportunities, strategize interventions, and collaborate with cross-functional teams to improve user Activation & Engagement
• Monitor key performance metrics and report insights
• Optimize pricing, packaging, bundling, and discounting strategies to drive revenue and customer value across PDQ’s product suite
• Analyze and prioritize efforts across industries, markets, and customer segments
• Support leadership with board reporting and strategic recommendations
• Drive Voice of the Customer initiatives to inform product roadmaps and enhance user experience
• Provide analytical support to senior leaders across functional teams

PDQ Perks & Benefits

PDQ offers all of the great perks and benefits you'd expect from working at a technology company, and even some you might not expect, including:

• 4-Day Work Week
• Managers who champion professional development and are technically experienced (the best kind of experience)
• 100% Premium Coverage for medical, dental and vision for you and your dependents
• 100% Premium Coverage for Short Term Disability, Long Term Disability, Life, and AD&D Insurance
• Equity
• Company match of the first 6% of your team member deferrals
• Flexible Paid Time Off Policy that treats you like the adult that you are
• Health Savings Account (HSA) and wellness incentives
• Quarterly Company Values Award (team member nominated)

PDQ is proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. If you would like to request reasonable accommodation for a medical condition or disability during any part of the application process, please contact hr@pdq.com.

The majority of PDQ's full-time roles do not qualify for sponsorship of employment visas such as the H-1B visa. This applies to scenarios where a candidate might possess temporary work authorization during their schooling or after graduation (e.g., CPT, OPT), but would require H-1B visa sponsorship within a few years of employment to retain eligibility for employment.