Service Desk Analyst
IT
Bengaluru, Karnataka, India
Posted on Jul 3, 2026
Company Overview
Planview has one mission: to build the future of connected work, from ideas to impact.
As the global leader in work and resource management, Planview helps organizations accelerate the achievement of what matters most, supporting our customers from need to speed, from passion to progress, and from overhead to optimization. We provide the industry’s most comprehensive solutions designed for strategic planning, portfolio and resource management, Lean and Agile delivery, product portfolio management, capability, and technology management (enterprise architecture), innovation management, and collaborative work and project management. Our connected platform of solutions underpins the business and digital transformations of more than 4,500 customers globally, including 59 of the Fortune 100.
At Planview, our people connections drive our innovation and success. Our global team of 1400+ work remotely and across our offices including Austin, Vancouver, Hod Hasharon, Bangalore, Sydney, and Stockholm. We’re proud of our world-class, connected culture built on our shared values, that supports our teams to be successful from anywhere.
Learn more about our portfolio at planview.com, and connect with us on LinkedIn, Instagram, and X.
The Opportunity
We are looking for a hands-on IT Service Desk Analyst to support 1400+ Planview employees across the Americas, EMEA, and APAC regions. You will own L1/L2 support for Windows and macOS devices, manage identities via Azure AD/Entra ID, and administer Exchange Online, Intune, and Kandji MDM.
The role operates on a rotational shift model including US shifts (approx. 9:00 PM – 6:00 AM IST) to ensure 24×5 global coverage.
Candidates with security tool experience (Rapid7, Microsoft Defender) will be weighted strongly during shortlisting.
What You'll Do
Service Desk & Device Support
★ PREFERRED — Candidates with security tool experience will be weighted favorably during shortlisting ★
What You'll Bring
Bachelor’s degree in computer science, IT, Electronics, or equivalent hands-on experience.
Benefits At Planview
At Planview, you’ll join our global team and culture which reflects the vibrant communities in which our employees live and work. To support you at Planview, you will enjoy:
Diversity, Equity and Inclusion at Planview
As part of our efforts to build a workforce with diverse talent, we encourage applications from Indigenous, Black, and other racialized communities, 2SLGBTQIA+ communities, people with neurodivergence, immigrants, people with disabilities, and other equity deserving groups. In addition to building a diverse workforce, we are committed to fostering an inclusive and accessible experience. Reasonable accommodations for the interview process can be requested by emailing recruitment@planview.com.
Planview has one mission: to build the future of connected work, from ideas to impact.
As the global leader in work and resource management, Planview helps organizations accelerate the achievement of what matters most, supporting our customers from need to speed, from passion to progress, and from overhead to optimization. We provide the industry’s most comprehensive solutions designed for strategic planning, portfolio and resource management, Lean and Agile delivery, product portfolio management, capability, and technology management (enterprise architecture), innovation management, and collaborative work and project management. Our connected platform of solutions underpins the business and digital transformations of more than 4,500 customers globally, including 59 of the Fortune 100.
At Planview, our people connections drive our innovation and success. Our global team of 1400+ work remotely and across our offices including Austin, Vancouver, Hod Hasharon, Bangalore, Sydney, and Stockholm. We’re proud of our world-class, connected culture built on our shared values, that supports our teams to be successful from anywhere.
Learn more about our portfolio at planview.com, and connect with us on LinkedIn, Instagram, and X.
The Opportunity
We are looking for a hands-on IT Service Desk Analyst to support 1400+ Planview employees across the Americas, EMEA, and APAC regions. You will own L1/L2 support for Windows and macOS devices, manage identities via Azure AD/Entra ID, and administer Exchange Online, Intune, and Kandji MDM.
The role operates on a rotational shift model including US shifts (approx. 9:00 PM – 6:00 AM IST) to ensure 24×5 global coverage.
Candidates with security tool experience (Rapid7, Microsoft Defender) will be weighted strongly during shortlisting.
What You'll Do
Service Desk & Device Support
- L1/L2 first point of contact for IT requests via tickets, chat, email, and walk-ins — resolving within SLA or escalating with clear documentation.
- Troubleshoot Windows 11 and macOS hardware, OS, software, peripherals, and applications in a managed enterprise environment.
- Laptop imaging, asset management, peripheral setup, and hardware replacement coordination.
- Support AV/VC conference room equipment and in-office IT events.
- User lifecycle management in Entra ID / Azure AD: provisioning, MFA, RBAC, Conditional Access troubleshooting, and deprovisioning.
- Exchange Online: mailboxes, shared mailboxes, distribution lists, mail flow rules, and Outlook troubleshooting.
- Device management via Microsoft Intune (Windows) and Kandji (macOS): enrollment, compliance policies, and remote remediation.
- SaaS app access and SSO troubleshooting across M365, Teams, SharePoint, OneDrive, Slack, and business-critical tools.
- End-to-end IT onboarding and offboarding: device setup, account provisioning, application access, and orientation.
- Rotational shift coverage including US shifts for 24×5 global support; manage escalations independently during off-hours.
- Maintain accurate ITSM ticket records, knowledge base articles, and standard operating procedures.
★ PREFERRED — Candidates with security tool experience will be weighted favorably during shortlisting ★
- Monitor and triage alerts from Rapid7 InsightIDR (SIEM/XDR) and Microsoft Defender for Endpoint using established runbooks.
- Respond to endpoint alerts, phishing reports, and access anomalies; escalate to the Security team with full documentation.
- Review and remediate device compliance via Intune, Defender, and Netskope DLP dashboards.
- Support vulnerability awareness activities — reviewing Rapid7 InsightVM findings and coordinating patch follow-through.
- Stay current on emerging threats, CVEs, and endpoint/identity security best practices
What You'll Bring
- Experience: 3–5 years L1/L2 IT support in a corporate environment; global or distributed team experience preferred.
- OS: Hands-on Windows 10/11 and macOS troubleshooting (hardware, OS, apps, and networking).
- Cloud & Identity: Microsoft Entra ID / Azure AD — user management, MFA, Conditional Access, group policies.
- Email: Exchange Online — mailboxes, distribution lists, shared mailboxes, mail flow troubleshooting.
- MDM: Microsoft Intune (required); Kandji or equivalent macOS MDM is a strong plus.
- ITSM: Atomicwork, ServiceNow, Jira SM, or equivalent ticketing platform.
- Shifts: Available for rotational shifts including US shifts (approx. 9:00 PM – 6:00 AM IST).
- Rapid7: InsightIDR alert monitoring and/or InsightVM vulnerability triage experience.
- Defender: Microsoft Defender for Endpoint — alert investigation, device isolation, compliance policies.
- Security Tools: Conditional Access, Zero Trust concepts, Netskope DLP, Defender for Office 365, or SIEM log analysis.
- Scripting: Basic PowerShell or Bash for IT automation (user management, reporting, remediation).
Bachelor’s degree in computer science, IT, Electronics, or equivalent hands-on experience.
Benefits At Planview
At Planview, you’ll join our global team and culture which reflects the vibrant communities in which our employees live and work. To support you at Planview, you will enjoy:
- Unplugged Days: 4 company-wide paid days off per year to recharge and relax.
- Generous PTO offerings (region dependent).
- Region specific competitive benefit plans to support you at any life stage including parental leave, retirement, medical plans, wellness support, and remote work support.
- Paid time to volunteer through Planview’s Force for Good Week.
- Employee Referral bonus program.
- Weekly office lunches for hybrid team members and social events.
- Flexible work hours/environment.
Diversity, Equity and Inclusion at Planview
As part of our efforts to build a workforce with diverse talent, we encourage applications from Indigenous, Black, and other racialized communities, 2SLGBTQIA+ communities, people with neurodivergence, immigrants, people with disabilities, and other equity deserving groups. In addition to building a diverse workforce, we are committed to fostering an inclusive and accessible experience. Reasonable accommodations for the interview process can be requested by emailing recruitment@planview.com.