Cash Management

PTMA Financial Solutions—provide treasury, liquidity, and investment services to more than 12,000 public entities and 1,000+ financial institutions nationwide. Our family of companies offers investment pool administration, advisory services, bond proceeds management, deposit funding solutions, and more. With operational hubs in Denver and Naperville, and staff across the U.S., we are committed to strengthening communities through financial expertise, innovative technology, and a client-first approach.

Cash Management Associate

Location: Naperville, IL (Hybrid: In-office Monday, Wednesday, and Thursday; Remote Tuesday, Friday)
No relocation assistance provided.

Cash Management Associate – Job Description

Essential Duties and Responsibilities –

• Provide exceptional participant experience by answering phone inquiries, responding to emails, addressing and coordinating with Managed Service Provider to resolve all client requests timely.
• Maintain access to online cash management systems, including creating, entitling, modifying, and deleting users at the instruction of management or from an authorized client.
• Provide assistance to new and existing online cash management users including log on instruction, password resets, and guidance on accessing different service entitlements.
• Compile information about new accounts, order new accounts, enter account information into computers, and file related forms or other documents.
• Responding to request to update bank check signors, add fraud protections to bank accounts, and assist clients with any bank docs or transaction research needed.
• Maintain records; adding new material to file records, documenting filed or removed data, using logs, logbooks, or computers and\or filing systems.
• Compile, sort and verify the accuracy of data before it is entered; classifying information according to guidelines, such as content, purpose, user criteria, or chronological, alphabetical, or numerical order.
• Utilize Customer Service Management System to track client requests through completion.

• Perform data stewardship to ensure accuracy of source data used throughout the firm.
• Respond timely to Managed Services firm with regards to client information requests.
• Daily oversight of Managed Service provider for completion, accuracy, and timeliness of their performance.
• Periodic audit of Managed Service provider outputs.
• Process audit confirmation requests for Fund Participants.
• Perform a variety of beginning-of-month and end-of-month tasks and duties.

• Assist in the pulling copies of statements for distribution to various internal departments

• Provide coverage for vacation, sick and personal days of team members.
• Perform special projects as needed and assigned.

Decision Making/Difficulty of Work:

• The position is hands on, fast paced, detail and deadline oriented.
• The position requires good judgment, strong attention to detail, and accuracy.
• Organizational skills and management of priorities are necessary to succeed in this position.

Minimum Requirements:

• Ability to work effectively with employees of all levels within the company.
• Must be able to handle multiple tasks and prioritize appropriately.

Competencies Required

Computer Skills:

• Must be proficient in Outlook, Excel.

Interpersonal Skills:

• Must be able to work closely in a team environment.
• Must be able to evaluate problems as they occur daily and resolve them in cooperation with co-workers.

Communication Skills:

• Must be able to work closely with the other client service associates, analysts and management.
• Strong oral and written communication skills are necessary to succeed.

Other Training, Education, Special Skills Required:

Education/Knowledge:

• Bachelor’s degree preferred.
• Banking background strongly preferred.
• Knowledge of financial markets and mutual fund industry is beneficial.